When I restart my Windows 11 then BSODs occur kmode exception not handled? Acer Aspire A515-56

2»

Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Salemx

    Try this. Shut laptop off. Unplug charger. Gently insert and press a paperclip into battery disconnect pinhole switch for 30 seconds. Then plug charger back in. Wait for battery charge LED to turn steady blue. This may take a few hours. Then try to turn laptop on again

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,614 Trailblazer

    I make the same suggestion to you @Salemx. You have a different model that the one this thread addresses.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Salemx
    Salemx Member Posts: 2 New User

    @

    I think I fixed it, it was WiFi driver bug just uninstall the Microsoft update driver and install the one from Acer support driver, and the problem will be solved.

    Thanks for your time

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Salemx Congratulations. Thanks for reporting back on your fix. 🙂

    Jack E/NJ

  • RGreen
    RGreen Member Posts: 2 New User

    I had the same problem of blue screen only on restart with a new Acer Aspire 5 A515-45, the Ryzen 7 model, and upgrading MediaTek driver from version 3.0.1.1050 to 3.0.1.1309 worked for me.

    I had loaded the Windows 11 Installation Media onto USB and reinstalled. That seemed to work at first, but after some background updates the problem reappeared.

    Not absolutely sure which update messed it up. If it was the Insyde Software - Firmware as some suggest, then I have version 5.42.1.5.