Internal microphone (AMD array) and later external headset mic stopped working- Swift SF314-42

LetoLethe
LetoLethe Member Posts: 2 New User
edited July 2022 in Swift and Spin Series
Hi everyone, thanks for any help you can give me. I searched and saw a few people w/ this problem but no answers that seemed to have worked so I'll try again just in case someone new has joined who might have an answer.
--Bought this Swift SF314-42 just over a year ago. Warranty now kaput (of course).
--About 3 months ago it started freezing up randomly when using internet. I tried diagnostics and troubleshooters on Windows 10; said everything is fine. Tried emptying cache; doesn't make a difference. I'm not running games or other unusually greedy or odd software. It still does this and is very annoying.
--About 2 months ago, after an update on Windows 10, the built-in microphone AMD array just stopped working. First noticed it in Zoom, but tested it on computer itself and using an online microphone tester and it doesn't work.
--Internal and external speakers work fine for output.
--I desperately need it to work as I tutor student remotely.
--For a while, I could use my external headset (old-fashioned; plugs into jack) and the mic and speakers worked fine.
--Last week even that stopped working.
--Then the internal mic started working again for a couple days; now neither external nor internal mic is working.
--I have spent all day today w/ Windows chat support; they looked at and updated every conceivable driver and setting, ran diagnostics and trouble shooters; nothing works.
--Computer detects the mic and says it's working and ready to use. It just isn't detecting sound.
--They had me run a 1.5 hour program to repair corrupt files; nothing changed.
--I hate Acer.



Answers

  • billsey
    billsey ACE Posts: 34,944 Trailblazer
    Likely it's an issue with the audio input settings, have you tested with each input option? Volume settings for each are separate from each other and often the array will get confused, but the individual mics will work.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LetoLethe
    LetoLethe Member Posts: 2 New User
    edited July 2022
    Thank you for quick response! I'd love to hear more. Could you clarify that? What settings should I be checking? (Sorry, not very tech savvy). When you say test each input options do you mean did I check both the external and internal mics to see if they work? If so, yes I tested both. Today I did look under "properties" and checked a couple of things like volume Microsoft tech help suggested (and they supposedly checked other settings) but everything seemed to be as they said it should.

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