I can't reinstall my PredatorSense PT315-51-58XZ [Windows 11]
Tinkerer
So, I tried to reinstall the PredatorSense by uninstalling PredatorSense and PredatorSense Services, but when I downloaded the correct file for my laptop model from Acer website and tried to run the setup, it says "Sorry! This computer is not supported". Since I uninstalled that PredatorSense while my fan was running on maximum speed, I don't know how to control my fan now which really annoyed me since the fan is too loud.
I assume that the reason I can't run the setup is because I ran the setup on Windows 11 Operating System when it meant for Windows 10 (Which the only OS available as an option to download PredatorSense from Acer). Can someone please guide me on how I can install back my PredatorSense without revert my OS to Windows 10?
Thanks in advance for your help.
Answers
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@Ajeeq did you try to install Predator Sense from here? https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3136_W10x64_A.zip?acerid=637295963588423777&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PT315-51&OS=ALL&LC=en&BC=ACER&SC=PA_6Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
Thank you and have a nice day!1 -
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Acer hasn't released W11 versions of Predator Sense or Acer Care Center for the PT315-51 models yet. They will get around to it eventually, but they are likely still vetting drivers first.
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Update : Regarding my Acer Care Center was missing from my PC, I tried to download it from Acer website and I was able to install it successfully (My bad that I don't even try to download it before). Then, I read this one article from Acer community that the reason why I can't install PredatorSense is due to the lack of word 'Predator' from my Predator laptop model as shown in the image below
The picture below shows that my Predator laptop model lack the word 'Predator' in the model's name
As for now, I'm planning to go to the Acer local service center to have this issue fixed as it is the only solution I have. I will update soon if their local service center are able to fix this issue.(Thread was edited to hide sensitive information)0 -
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Some models don't support Predator Sense and don't include it with the standard build that ships on the system.
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Hello guys, just wanted to update things real quick here.
It took me quite a while for me to actually getting myself up and go to the Acer Care Center and have my issue fixed. Just a week ago, I sent my laptop to the Acer Care Centre and had them fixed it. Turned out what I thought was true after all. The reason why I can't install predatorsense is because the word PREDATOR is not included in my Acer Care Center software. After they fixed it, I do check my Acer Care Center software and turned out the PREDATOR word was finally included in there as shown in the image below.
I hope for those who are getting the same issue as me can check whether your Acer Care Center software provide the word PREDATOR in the system if you are using Acer Predator. One more thing, they had to reformat my laptop and changed it back to Windows 10. I'm guessing that Windows 11 update was also a part of this issue since I only faced this problem after I updated to Windows 11.
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Next time you can bypass the trip to the service center. That information is stored in a registry entry, look under:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\OEMInformation
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