I can't reinstall my PredatorSense PT315-51-58XZ [Windows 11]

AjeeqAjeeq Member Posts: 8

Tinkerer

edited May 24 in Windows 11
So recently, I just updated my Predator PT315-51 [Predator Triton 300] from Windows 10 to Windows 11. At first, everything went fine and working perfectly until my PredatorSense suddenly can't be opened [the animation logo keep on looping] after I finished playing my game (PredatorSense working perfectly before I started playing game).

So, I tried to reinstall the PredatorSense by uninstalling PredatorSense and PredatorSense Services, but when I downloaded the correct file for my laptop model from Acer website and tried to run the setup, it says "Sorry! This computer is not supported". Since I uninstalled that PredatorSense while my fan was running on maximum speed, I don't know how to control my fan now which really annoyed me since the fan is too loud.

I assume that the reason I can't run the setup is because I ran the setup on Windows 11 Operating System when it meant for Windows 10 (Which the only OS available as an option to download PredatorSense from Acer). Can someone please guide me on how I can install back my PredatorSense without revert my OS to Windows 10?

Thanks in advance for your help.

(Thread was edited to add model name to the title)

FAQ & Answers

  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,302 Pathfinder
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • AjeeqAjeeq Member Posts: 8

    Tinkerer

    Hi @AnhEZ28 ! That's the same exact thing I downloaded and it didn't seem to be working. The same "Sorry! This computer is not supported" message displayed.
  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,302 Pathfinder
    @Ajeeq do you still have the Acer Care Center? What is the model number that it shows? You can post the screenshot here but cover the SNID and SN sections.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • AjeeqAjeeq Member Posts: 8

    Tinkerer

    @AnhEZ28 it seems that Acer Care Center is missing from my PC. Either I accidentally deleted it from the past or it gone missing after I updated to Windows 11.
  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,302 Pathfinder

    @Ajeeq check this BIOS part to see the SystemProductName
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • AjeeqAjeeq Member Posts: 8

    Tinkerer

    edited May 22

    Yes, it is PT315-51-58XZ @AnhEZ28
  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,302 Pathfinder
    @Ajeeq okay, the find the Predator Sense installation folder, plugs, and the PT315-51 folder. Rename it to PT315-51-58XZ
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billseybillsey ACE Posts: 23,466 Trailblazer
    Acer hasn't released W11 versions of Predator Sense or Acer Care Center for the PT315-51 models yet. They will get around to it eventually, but they are likely still vetting drivers first.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • AjeeqAjeeq Member Posts: 8

    Tinkerer

    @AnhEZ28 alright, I already did that and what's next ? Tried to run the setup and it still didn't work
  • AjeeqAjeeq Member Posts: 8

    Tinkerer

    @billsey I see, so it means for now I can't control my overclock and fan speed until Acer release the new version ?
  • AjeeqAjeeq Member Posts: 8

    Tinkerer

    edited May 24
    Update : Regarding my Acer Care Center was missing from my PC, I tried to download it from Acer website and I was able to install it successfully (My bad that I don't even try to download it before). Then, I read this one article from Acer community that the reason why I can't install PredatorSense is due to the lack of word 'Predator' from my Predator laptop model as shown in the image below





    The picture below shows that my Predator laptop model lack the word 'Predator' in the model's name


    As for now, I'm planning to go to the Acer local service center to have this issue fixed as it is the only solution I have. I will update soon if their local service center are able to fix this issue.

    (Thread was edited to hide sensitive information)

  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,302 Pathfinder
    edited May 23
    @Ajeeq do you still receive not supported message? Try to remove the word Predator. It might work.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • AjeeqAjeeq Member Posts: 8

    Tinkerer

    @AnhEZ28 yes I still received that same message, I guess local service center is my last shot. Thank you for the help and guidance though :smiley:
  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,302 Pathfinder
    @Ajeeq yes, no problem! Hopes that they will fix that issue for you. 
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billseybillsey ACE Posts: 23,466 Trailblazer
    Some models don't support Predator Sense and don't include it with the standard build that ships on the system.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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