Aspire e5-571 at power on get blue light for 15 seconds and black screen

Ronaldschaum
Ronaldschaum Member Posts: 19

Tinkerer

  1. Installed new hdd, reconnected 4 cables, disk, touch pad, circuit board and power switch.  Attempted to power on.  Fan starts briefly.  Blue light on for 15-20 seconds with black screen.  Attempted selecting F2, but nothing happens.  Blue light goes out. 

Best Answers

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    edited April 2022 Answer ✓
    >>>Curious about tabs on cable ends. (Blue tabs)  3 are on top, but keyboard tab is on bottom. >>>

    Can you post a phone photo of what you're looking at?




    Jack E/NJ

  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    Answer ✓
    I did that and got the following action: Disk Management with Disk 2.  Basic 931.51 GB online - 931.51 unallocated

    I think I've got it attached.
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Answer ✓
    The new disk2 looks fine. It's already initialized and fully unallocated. You can try to make it a primary partition under the ACTION tab. Otherwise should be about ready for an operating system to be installed. So connect it to the e5-571. Then boot from the Windows installation USB stick by tapping F12 on startup. See if it can find the new drive.


    Jack E/NJ

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Answers

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    The only cable that should've been disconnected was the USB board cable that covers the HDD bracket. The touchpad or power board cables shouldn't have been removed. Did you remember to disconnect the battery pack and charger before doing any of this?



    Jack E/NJ

  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    That may have been the best to do, but I separated the keyboard from the mother board.   Are those cables touchier than I thought.  The main connection that has me concerned because it's hard to see while replacing.  Is there a diagnostic technique to better diagnose what's happening.  My hope is to get to the bios control panel, but nothing seems to work.  The power switch seems to work.  The fan starts for 5-10 seconds.  But blue light goes out after 15-20 seconds.   Tried F2,   but nothing happens. 
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @Ronaldschaum

    I am suspecting there might be a loose cable connection or the components might not be connected properly.   


    Please check the cable connections, try to reseat it, connect it back and recheck it.  


    Please read the info given below.   


    I am really sorry for the inconvenience..   Let us do the basic steps first..


    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 



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  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    >>> But blue light goes out after 15-20 seconds.>>>>

    If you mean the power LED (not the battery charge LED), this suggests too much current draw. by the mainboard. Temporarily disconnect the new HDD just in case you got a lemon.

    Jack E/NJ

  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    Tried procedures as suggested by Wiliam MRK and  Jack E/NJ.  Didn't allow power on and F2 to access BIOS setup.  Curious about tabs on cable ends. (Blue tabs)  3 are on top, but keyboard tab is on bottom.  The way the keyboard cable is crimped, it looks OK, but different than the rest.  Again, when power on button depressed, blue light for computer power comes on, laptop fan runs approx 10-15 seconds,  shuts off,  light remains on for 1+ minutes.  Disconnected new drive, but nothing changed.  Pushing any key yields no beep. Suspicious of keyboard cable.   I guess I screwed up by removing cables.  Also, can't sense any activity in disk.  Thought it might run at least for short interval after power on.

  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    Interesting development.  Plugged new HDD to universal plug via USB to another computer.  Motor runs, computer indicates it's plugged, but can't access device.  I'll be sending it back.  It is WD 1 TB blue  mobile hard drive.  5400 RPM 6 GB / S, 128 MB cache 2.5 " WD 10SPDZX
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    edited April 2022 Answer ✓
    >>>Curious about tabs on cable ends. (Blue tabs)  3 are on top, but keyboard tab is on bottom. >>>

    Can you post a phone photo of what you're looking at?




    Jack E/NJ

  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    The picture you posted looks this:  
  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    See earlier comment,12:44 PM
  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    I'm returning drive.  Can't find any limiting info on compatibility for WD drive.  I ordered a drive identical to original.
  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    edited April 2022
    The positioning of the tab seems to indicate the tab goes toward the circuit board.  Can't see how it would be otherwise.  Thanks for help. 
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    >>>Motor runs, computer indicates it's plugged, but can't access device. >>>

    Those drives are usually fairly reliable. I have several. Was it was first initialized is Control Panel's disk manager? Sometimes new drives  need to be initialized in order to partition and format them. Otherwise File Explorer can't access it.

    Jack E/NJ

  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    edited April 2022
    When I plugged the drive into an adapter to another computer, I couldn't access the drive.  The computer seemed to indicate the drive was plugged in, but either there was no directory, or I couldn't access it.  The motor was running when plugged into the other computer.  But I couldn't detect the motor when it was plugged into the old laptop where I need a HDD. I was wondering if there was a compatibility issue. I'm going to plug the original drive back into the computer I'm working on to see if I can access the BIOS setup screen.
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    >>>When I plugged the drive into an adapter to another computer, I couldn't access the drive.  >>>

    How did you plug in the drive on the other computer? If through a USB port, press WIN+R on the other computer. Then enter 'diskmgmt.msc'. Do you see the WD listed on the screen that pops up? If yes, the WD is probably fine. Please try to post a screenshot.

    Jack E/NJ

  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    I've already made arrangements to return WD drive.  The alternate hook up on a working laptop consists of a USB connection with plug adapter for disk.  The old disk which had boot text wiped plugs into this and works except boot text is gone.  I can read/write old drive no problems.  But the WD drive had an issue.  The laptop sensed that it was plugged but could not read directory.  The motor ran in WD, which it did not on the damaged device.  I may be wasting my time and money on continuing repair to old laptop.  Between the fragile plugs I disconnected and the possibility I damaged the laptop, the odds are against me.  But I'm old and have lots of time to kill.  A replacement Toshiba drive like the one I removed from the old laptop cost about $33.00.  Wish me luck.  Thanks you for your help.
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    OK. Just remember that new HDDs often can't be accessed and used until they're initialized in Control Panel's disk management application.

    Jack E/NJ

  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    That's interesting.  Then my problem may be with the keyboard.  The keyboard cable is the one I am having doubts about.   Should the disk motor run as soon as power button pushed? Could not detect motor running in old laptop, but could in adapter plug for newer laptop.  I wish these ribbon cable connectors weren't so fragile. 
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Yes, you should hear the HDD motor spin up immediately after power button is pushed on. Some HDDs are quieter than others. The 2.5" WD blues are usually pretty quiet.

    Jack E/NJ

  • Ronaldschaum
    Ronaldschaum Member Posts: 19

    Tinkerer

    Hmmmmm?  That did not happen.  Now I'm wondering about the disk cable.  Yuck!
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Before you do anything more with the E5-571, plug the Toshiba into a USB on another machine to make sure it's initialized and accessible. 

    Jack E/NJ