AN515-45-R375 show black screen without ACER logo

Maytha
Maytha Member Posts: 4 New User
edited April 2022 in Nitro Gaming
Hi All experts

I just bought this laptop Acrer Nitro5 AMD Ryzen ram 16 GB on Feb 2022, I upgraded hard disk M2 512 GB and SATA 1 TB. It properly working fine until last week. I try to turn on and it show black screen without any ACER logo on startup. I tried to press power button until power off and then try to power on again with press F2, F9, Del and etc. It still show black screen but the keyboard light is on.

Then I try to connect external monitor via HDMI port but it shown no input signal message on external monitor. (This is properly working before when I connect this external monitor)

Anyone face this kind of issue? Please advise me.

Thank you in advance

(Thread was edited to add model name to the title)


Answers

  • JackE
    JackE ACE Posts: 45,202 Trailblazer
    Try pressing FN+F6 and FN+F5 to try to turn the screen back on.

    If that doesn't work, unplug the charger.

    Then press and hold power button for about a minute after the machine shuts off.

    Don't let go of the power button even after the machine shuts off.

    Jack E/NJ

  • Maytha
    Maytha Member Posts: 4 New User
    Hi Jack E/NJ

    Thank you very much for your replied.

    I have try to press FN-F6 and FN-F5 but it still black screen. Then I try unplug the charger and hold the power button until power off and still hold the power button for 1 minute but nothing happens. It just power off. Do I missing something?

    Anyway, I have call to call center and now I am waiting for on site engineer contact me.

    Maytha.
  • Maytha
    Maytha Member Posts: 4 New User
    Problem was solved after ACER support on site, he changed the new mainboard.
  • JackE
    JackE ACE Posts: 45,202 Trailblazer
    Thank your for the on-site repair report. Happy that it worked out OK. :)

    Jack E/NJ

  • Did they report what the motherboard problem was?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • Maytha
    Maytha Member Posts: 4 New User
    No, I asking him why it broken so fast because I was buy this on last end of Feb. It just 1.5 month ago. He told me that his job is making it work. That's all.

    PS. As long as it work, I am happy.
  • I found a standard answer. However, I'm glad to have your computer working again.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)