Valorant won't open in Acer Aspire E5-576G-59AB

2

Answers

  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Open Device Manager. Click display adapter folder. Please post screenshot.

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    This is the screenshot
  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    Do I need to buy extar ram for my laptop? Because the only thing that i notice everytime is that whenever im playing valorant and i open the task manager, it the memory always runs at maximum and I thought that it might be the reason of frame dropping. Any thoughts?? 
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Sounds like the game is now using the integrated Intel GPU instead of the nvidia GPU. Did you perhaps change settings in either the game or nvidia control panel?  Right click an empty space on the desktop. Choose nvidia control panel. Check nvidia settings.

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Sounds like the game is now using the integrated Intel GPU instead of the nvidia GPU. Did you perhaps change settings in either the game or nvidia control panel?  Right click an empty space on the desktop. Choose nvidia control panel. Check nvidia settings.
    The valorant were under the use of nvidia gpu i have set it already
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    >>>it the memory always runs at maximum and I thought that it might be the reason of frame dropping. Any thoughts??  >>>

    Valorant should not be using all the memory even if you only have 4GB RAM. Something else must also be starting in the background when you start Valorant. Check TaskManager processes to fry to find out what it is. I still suspect an antivirus even though you claim not to have one.

    Jack E/NJ

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder
    @123Mike321 right clicking the MX150 GPU, choose properties, and driver tab. What is the driver version that it is on?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    >>>it the memory always runs at maximum and I thought that it might be the reason of frame dropping. Any thoughts??  >>>

    Valorant should not be using all the memory even if you only have 4GB RAM. Something else must also be starting in the background when you start Valorant. Check TaskManager processes to fry to find out what it is. I still suspect an antivirus even though you claim not to have one.
    This is the screenshot
  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    AnhEZ28 said:
    @123Mike321 right clicking the MX150 GPU, choose properties, and driver tab. What is the driver version that it is on?
    The driver version is 30.0.15.1179
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Uninstall the anitmalware. Don't just disable it! Most users don't need this kind of 3rd party scanner anymore with Microsoft's Defender and Malicious Software Removal tool which are regularly updated. It just slows everything up. You also don't need all these other apps outlined in red running at startup. They're also just going to slow things up.


    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Uninstall the anitmalware. Don't just disable it! Most users don't need this kind of 3rd party scanner anymore with Microsoft's Defender and Malicious Software Removal tool which are regularly updated. It just slows everything up. You also don't need all these other apps outlined in red running at startup. They're also just going to slow things up.


    Ok but how do I uninstall the antimalware?? 
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Open Control Panel. Click Programs uninstall. A list programs and apps to uninstall should appear. Look for it in there 

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Open Control Panel. Click Programs uninstall. A list programs and apps to uninstall should appear. Look for it in there 
    Where is it? 
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Open Task Manager. Click startup tab. Please post screenshot.

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Open Task Manager. Click startup tab. Please post screenshot.
    Here is the screenshot
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Did you install Discord for some reason? It's gobbling up a lot of resources if not being used.

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Did you install Discord for some reason? It's gobbling up a lot of resources if not being used.
    Yes im using it for work
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Who installed AntiMalware?

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Who installed AntiMalware?
    I dont know, i already reformatted my laptop. 
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    OK. Why did you reformat the drive? Did you use Microsoft's USB Media Creation tool or use the hidden factory reset partition?

    Jack E/NJ