Valorant won't open in Acer Aspire E5-576G-59AB

123Mike321
123Mike321 Member Posts: 29 Troubleshooter
What is the problem with this?? Can't open valorant, ut keeps crashing. 
«13

Answers

  • JackE
    JackE ACE Posts: 45,089 Trailblazer
    Do you have the latest Intel and nvidia GPU drivers installed from this link?


    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Do you have the latest Intel and nvidia GPU drivers installed from this link?


    how can i know if i have the latest one??
  • JackE
    JackE ACE Posts: 45,089 Trailblazer
    By trying to install the latest. It should give an error message if you already have the latest or newer version installed.

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    By trying to install the latest. It should give an error message if you already have the latest or newer version installed.
    should i install all the drivers???
  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Do you have the latest Intel and nvidia GPU drivers installed from this link?


    i have installed the latest drive already but when I tried to open valorant it was just black screen.
  • JackE
    JackE ACE Posts: 45,089 Trailblazer
    Download and install iobit's DriverBooster freeware driver tool to see if it can pick up any better video drivers online.

    Jack E/NJ

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    First try this:
    • Click Start, and then click Run.
    • Type dxdiag, and then click OK.
    • On the System tab, note the version of DirectX that is displayed on the DirectX Version line. (near bottom).
    My desktop is running v 12.

    Also might try here.


  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Download and install iobit's DriverBooster freeware driver tool to see if it can pick up any better video drivers online.
    i did it already still the valorant wont run
  • JackE
    JackE ACE Posts: 45,089 Trailblazer
    Try @padgett 's suggestion

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    I did the suggestion already, mine was v12
  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    padgett said:
    First try this:
    • Click Start, and then click Run.
    • Type dxdiag, and then click OK.
    • On the System tab, note the version of DirectX that is displayed on the DirectX Version line. (near bottom).
    My desktop is running v 12.

    Also might try here.


    mine is running on v12 too
  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    It says this right now
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,464 Pathfinder
    @123Mike321 try to update the BIOS as this can fix the GPU compatibility.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    AnhEZ28 said:
    @123Mike321 try to update the BIOS as this can fix the GPU compatibility.
    How to do this?? 
  • JackE
    JackE ACE Posts: 45,089 Trailblazer
    BIOS updates should only be used as a last resort to try to fix serious issues due to a significant risk of disabling the laptop if the update  fails. If you still want to risk this in order to play this game, go to this link to  download, unzip and try to run the latest BIOS update for your model. Make sure your battery is fully charged and plugged in before you try this update because it can irreversibly corrupt your machine if the power fails.



    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    BIOS updates should only be used as a last resort to try to fix serious issues due to a significant risk of disabling the laptop if the update  fails. If you still want to risk this in order to play this game, go to this link to  download, unzip and try to run the latest BIOS update for your model. Make sure your battery is fully charged and plugged in before you try this update because it can irreversibly corrupt your machine if the power fails.



    I reformatted my pc and i can play valorant again, but the fps keeps dropping to below 10 for every movement. How can i make it stable?? 
  • JackE
    JackE ACE Posts: 45,089 Trailblazer
    Is the GPU overheating?

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Is the GPU overheating?
    No i have laptop cooler, the gpu is just 56 degree celcius
  • JackE
    JackE ACE Posts: 45,089 Trailblazer
    Do you have any non-Mic rosoft virus scanners running at startup and in the background?

    Jack E/NJ

  • 123Mike321
    123Mike321 Member Posts: 29 Troubleshooter
    JackE said:
    Do you have any non-Mic rosoft virus scanners running at startup and in the background?
    I have none