OSD menu pop up P225HQ

SteffiB
SteffiB Member Posts: 3 New User
edited February 2022 in Monitors
Hello everyone,

I have an Acer P225HQ. Since the day before yesterday the OSD menu keeps poppig up and thankfully does not select things but it won't lock anymore. But I haven't touched the switches in years!

I tried to reset but nothing happens. I can kinda select things in the Menu but nothing works so far.

I disconnected the PC from the monitor and there it won't pop up. It also doesn't when the monitor is turned off.

I am kind of thinking that my PC might have an error but everything still runs smoothly. But the pop up is ¼ of my desktop and so I can read or write anything while it does that.

It glitches and selects things for 30 seconds then closes and opens again. Sometimes it's away for a few minutes but even pops up when I do nothing.
The monitor is hanging on my wall, so there is no way that something did come against the switches and they do not seem stuck.

Do I need to buy a new monitor?

{Thread was edited to add model name to the title}


Answers

  • StevenGen
    StevenGen ACE Posts: 12,165 Trailblazer
    SteffiB said:
    Hello everyone,

    I have an Acer P225HQ. Since the day before yesterday the OSD menu keeps poppig up and thankfully does not select things but it won't lock anymore. But I haven't touched the switches in years!

    I tried to reset but nothing happens. I can kinda select things in the Menu but nothing works so far.

    I disconnected the PC from the monitor and there it won't pop up. It also doesn't when the monitor is turned off.

    I am kind of thinking that my PC might have an error but everything still runs smoothly. But the pop up is ¼ of my desktop and so I can read or write anything while it does that.

    It glitches and selects things for 30 seconds then closes and opens again. Sometimes it's away for a few minutes but even pops up when I do nothing.
    The monitor is hanging on my wall, so there is no way that something did come against the switches and they do not seem stuck.

    Do I need to buy a new monitor?
    Disconnect the monitor from the PC then do a hard reset of your P225HQ completely and try to connect the monitor again to the PC, also check the connecting cable if its not faulty and/or shorting out at the plugs. 
  • SteffiB
    SteffiB Member Posts: 3 New User
    StevenGen said:
    SteffiB said:
    Hello everyone,

    I have an Acer P225HQ. Since the day before yesterday the OSD menu keeps poppig up and thankfully does not select things but it won't lock anymore. But I haven't touched the switches in years!

    I tried to reset but nothing happens. I can kinda select things in the Menu but nothing works so far.

    I disconnected the PC from the monitor and there it won't pop up. It also doesn't when the monitor is turned off.

    I am kind of thinking that my PC might have an error but everything still runs smoothly. But the pop up is ¼ of my desktop and so I can read or write anything while it does that.

    It glitches and selects things for 30 seconds then closes and opens again. Sometimes it's away for a few minutes but even pops up when I do nothing.
    The monitor is hanging on my wall, so there is no way that something did come against the switches and they do not seem stuck.

    Do I need to buy a new monitor?
    Disconnect the monitor from the PC then do a hard reset of your P225HQ completely and try to connect the monitor again to the PC, also check the connecting cable if its not faulty and/or shorting out at the plugs. 
    How do I do a hard reset? I find multiple ways online.

    I did check the plugs, they work.


  • SteffiB
    SteffiB Member Posts: 3 New User
    StevenGen said:
    SteffiB said:
    Hello everyone,

    I have an Acer P225HQ. Since the day before yesterday the OSD menu keeps poppig up and thankfully does not select things but it won't lock anymore. But I haven't touched the switches in years!

    I tried to reset but nothing happens. I can kinda select things in the Menu but nothing works so far.

    I disconnected the PC from the monitor and there it won't pop up. It also doesn't when the monitor is turned off.

    I am kind of thinking that my PC might have an error but everything still runs smoothly. But the pop up is ¼ of my desktop and so I can read or write anything while it does that.

    It glitches and selects things for 30 seconds then closes and opens again. Sometimes it's away for a few minutes but even pops up when I do nothing.
    The monitor is hanging on my wall, so there is no way that something did come against the switches and they do not seem stuck.

    Do I need to buy a new monitor?
    Disconnect the monitor from the PC then do a hard reset of your P225HQ completely and try to connect the monitor again to the PC, also check the connecting cable if its not faulty and/or shorting out at the plugs. 
    I tried the hard reset 1) with the power button and 2) with the reset via OSD menu. Didn't work its still there.

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