Aspire 3 (A315-41) BSOD with MEMORY MANAGEMENT Interruption code

juriAspire3
juriAspire3 Member Posts: 2 New User
Greetings, I have a Laptop Acer Aspire 3 (A315-41-R7LU) with Windows 10 Home, 12 GB RAM and 256 GB of SSD. The CPU is a AMD Ryzen 5 2500U.
According to the label, it has be manufactured in 06/2018.

Since 3 weeks ago (more or less the beginning of 2022), when I watch video on youtube (or, in general, when I watch a video on a browser [I've tried Chrome, Firefox and Edge]) or when I play on Stadia it may appear the Blue Screen of Death (with interruption code: "MEMORY MANAGEMENT").

According to the Task Manager, the RAM usage (when the BSOD happens) is about 35% of its capacity.

I have updated the web browsers and the driver (especially the graphic card one) .
I have scan the PC with an Antivirus without find any virus or trojan.
The Acer Care Center does not find any error.
I have perfomed the "sfc/scannow" command multiple times without finding any kind of problem.

However, using the Windows Memory Diagnostic tool, it appears a message saying that my PC has got a memory problem, and I need to contact the Hardware manufacturer for finding a proper solution.

What do you think may be the cause of the described problem? A faulty RAM block? Or something more serious?
In the meanwhile I've contacted the Acer Customer support, waiting for an answer.

Thank you all for your future answers.


Answers

  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer
    Greetings, I have a Laptop Acer Aspire 3 (A315-41-R7LU) with Windows 10 Home, 12 GB RAM and 256 GB of SSD. The CPU is a AMD Ryzen 5 2500U.
    According to the label, it has be manufactured in 06/2018.

    Since 3 weeks ago (more or less the beginning of 2022), when I watch video on youtube (or, in general, when I watch a video on a browser [I've tried Chrome, Firefox and Edge]) or when I play on Stadia it may appear the Blue Screen of Death (with interruption code: "MEMORY MANAGEMENT").

    According to the Task Manager, the RAM usage (when the BSOD happens) is about 35% of its capacity.

    I have updated the web browsers and the driver (especially the graphic card one) .
    I have scan the PC with an Antivirus without find any virus or trojan.
    The Acer Care Center does not find any error.
    I have perfomed the "sfc/scannow" command multiple times without finding any kind of problem.

    However, using the Windows Memory Diagnostic tool, it appears a message saying that my PC has got a memory problem, and I need to contact the Hardware manufacturer for finding a proper solution.

    What do you think may be the cause of the described problem? A faulty RAM block? Or something more serious?
    In the meanwhile I've contacted the Acer Customer support, waiting for an answer.

    Thank you all for your future answers.


    What is the BSOD blue screen error number as that is a good guide of what is happening and why you are getting these BSOD blue screens. 
  • juriAspire3
    juriAspire3 Member Posts: 2 New User
    Hi StevenGen, thank you for the answer.

    The BSOD screen did not provide any error number, except for the note: "Interruption code: MEMORY MANAGEMENT" and a QR Code (which led me to the website https://www.windows.com/stopcode, whitout finding useful info).

    However, I have analyzed the minidump file generated by the BSOD event, and the results are below reported:

    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 000000000000003f, An inpage operation failed with a CRC error. Parameter 2 contains
    	the pagefile offset. Parameter 3 contains the page CRC value.
    	Parameter 4 contains the expected CRC value.
    Arg2: 00000000001609ec
    Arg3: 00000000befd1964
    Arg4: 00000000befd18e4
    
    Debugging Details:
    ------------------
    
    *** WARNING: Unable to verify checksum for win32k.sys
    
    KEY_VALUES_STRING: 1
    
        Key  : Analysis.CPU.mSec
        Value: 14796
    
        Key  : Analysis.DebugAnalysisManager
        Value: Create
    
        Key  : Analysis.Elapsed.mSec
        Value: 70948
    
        Key  : Analysis.Init.CPU.mSec
        Value: 1687
    
        Key  : Analysis.Init.Elapsed.mSec
        Value: 88602
    
        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 88
    
        Key  : Memory.System.Errors.PageHashErrors
        Value: 1
    
        Key  : WER.OS.Branch
        Value: vb_release
    
        Key  : WER.OS.Timestamp
        Value: 2019-12-06T14:06:00Z
    
        Key  : WER.OS.Version
        Value: 10.0.19041.1
    
    
    FILE_IN_CAB:  012422-11640-01.dmp
    
    BUGCHECK_CODE:  1a
    
    BUGCHECK_P1: 3f
    
    BUGCHECK_P2: 1609ec
    
    BUGCHECK_P3: befd1964
    
    BUGCHECK_P4: befd18e4
    
    ADDITIONAL_DEBUG_TEXT:  Memory Manager detected corruption of a pagefile page while performing an in-page operation.
    The data read from storage does not match the original data written.
    This indicates the data was corrupted by the storage stack, or device hardware.
    
    
    BLACKBOXBSD: 1 (!blackboxbsd)
    
    
    BLACKBOXNTFS: 1 (!blackboxntfs)
    
    
    BLACKBOXPNP: 1 (!blackboxpnp)
    
    
    BLACKBOXWINLOGON: 1
    
    CUSTOMER_CRASH_COUNT:  1
    
    PROCESS_NAME:  MemCompression
    
    PAGE_HASH_ERRORS_DETECTED: 1
    
    TRAP_FRAME:  ffffa98d36daa3a0 -- (.trap 0xffffa98d36daa3a0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff80423f315e0 rbx=0000000000000000 rcx=ffffb200dce2c000
    rdx=ffffb200dce2c000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80423f31630 rsp=ffffa98d36daa538 rbp=0000018c86886810
     r8=0000018c868864b0  r9=00000000000003b6 r10=ffffb200dce2cea0
    r11=0000018c86886866 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    nt!RtlDecompressBufferXpressLz+0x50:
    fffff804`23f31630 418b08          mov     ecx,dword ptr [r8] ds:0000018c`868864b0=????????
    Resetting default scope
    
    ...
    
    SYMBOL_NAME:  PAGE_HASH_ERRORS_INPAGE
    
    MODULE_NAME: Unknown_Module
    
    IMAGE_NAME:  Unknown_Image
    
    STACK_COMMAND:  .cxr; .ecxr ; kb
    
    FAILURE_BUCKET_ID:  PAGE_HASH_ERRORS_0x1a_3f
    
    OS_VERSION:  10.0.19041.1
    
    BUILDLAB_STR:  vb_release
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    FAILURE_ID_HASH:  {6a2d4548-0eec-578d-e8f1-9e2239aa9a00}
    
    Followup:     MachineOwner
    ---------
    
     *** Memory manager detected 1 instance(s) of corrupted pagefile page(s) while performing in-page operations.

    I hope this will help.

    I've also tried to remove and switch the RAM blocks, but the Windows Memory Diagnostic tool still notifies a memory problem.

    In addition, I've noticed another minidump file related to a different BSOD event (which I have not noticed) with the interruption code: "PAGE FAULT IN NON PAGED AREA (50)"
    Here reported to dump results:


    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except.
    Typically the address is just plain bad or it is pointing at freed memory.
    Arguments:
    Arg1: ffff998ad8ac1468, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80733ae087b, If non-zero, the instruction address which referenced the bad memory
    	address.
    Arg4: 0000000000000002, (reserved)
    
    Debugging Details:
    ------------------
    
    *** WARNING: Unable to verify timestamp for FLTMGR.SYS
    
    KEY_VALUES_STRING: 1
    
        Key  : AV.Type
        Value: Read
    
        Key  : Analysis.CPU.mSec
        Value: 16812
    
        Key  : Analysis.DebugAnalysisManager
        Value: Create
    
        Key  : Analysis.Elapsed.mSec
        Value: 51240
    
        Key  : Analysis.Init.CPU.mSec
        Value: 1203
    
        Key  : Analysis.Init.Elapsed.mSec
        Value: 6983
    
        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 81
    
        Key  : WER.OS.Branch
        Value: vb_release
    
        Key  : WER.OS.Timestamp
        Value: 2019-12-06T14:06:00Z
    
        Key  : WER.OS.Version
        Value: 10.0.19041.1
    
    
    FILE_IN_CAB:  012222-10250-01.dmp
    
    BUGCHECK_CODE:  50
    
    BUGCHECK_P1: ffff998ad8ac1468
    
    BUGCHECK_P2: 0
    
    BUGCHECK_P3: fffff80733ae087b
    
    BUGCHECK_P4: 2
    
    READ_ADDRESS: fffff807340fb390: Unable to get MiVisibleState
    Unable to get NonPagedPoolStart
    Unable to get NonPagedPoolEnd
    Unable to get PagedPoolStart
    Unable to get PagedPoolEnd
    unable to get nt!MmSpecialPagesInUse
     ffff998ad8ac1468 
    
    MM_INTERNAL_CODE:  2
    
    BLACKBOXBSD: 1 (!blackboxbsd)
    
    
    BLACKBOXNTFS: 1 (!blackboxntfs)
    
    
    BLACKBOXPNP: 1 (!blackboxpnp)
    
    
    BLACKBOXWINLOGON: 1
    
    CUSTOMER_CRASH_COUNT:  1
    
    PROCESS_NAME:  taskhostw.exe
    
    TRAP_FRAME:  ffff818d79fb7ae0 -- (.trap 0xffff818d79fb7ae0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=ffffc0033acc51e0 rbx=0000000000000000 rcx=ffffc0033317d080
    rdx=ffffc0033acc51e0 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80733ae087b rsp=ffff818d79fb7c70 rbp=ffff818d79fb7e41
     r8=ffff818d79fb7c80  r9=0000000000000a7d r10=000000004e725346
    r11=0000000000001001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    nt!FsRtlNotifyFilterReportChangeLiteEx+0xbb:
    fffff807`33ae087b 0fb70b          movzx   ecx,word ptr [rbx] ds:00000000`00000000=????
    Resetting default scope
    
    ...
    
    SYMBOL_NAME:  nt!FsRtlNotifyFilterReportChangeLiteEx+bb
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    IMAGE_VERSION:  10.0.19041.1288
    
    STACK_COMMAND:  .cxr; .ecxr ; kb
    
    BUCKET_ID_FUNC_OFFSET:  bb
    
    FAILURE_BUCKET_ID:  AV_R_(null)_nt!FsRtlNotifyFilterReportChangeLiteEx
    
    OS_VERSION:  10.0.19041.1
    
    BUILDLAB_STR:  vb_release
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    FAILURE_ID_HASH:  {4b65fe4a-140f-f038-6dcd-dfc30e723523}
    
    Followup:     MachineOwner
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>> 12 GB RAM >>>

    Use FireFox. Select one video that consistently gives the BSOD. Then remove one module at a time (preferrably starting with the non-factory module you added) and test the video again with only one module installed.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru

    The memory management BSOD stop code is 0x0000001A. There are several well-known causes for memory management errors: Faulty RAM. Issues with new hardware, such as a graphics card.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>> 12 GB RAM >>>

    Use FireFox. Select one video that consistently gives the BSOD. Then remove one module at a time (preferrably starting with the non-factory module you added) and test the video again with only one module installed.

    Jack E/NJ