Aspire 3 (A315-41) BSOD with MEMORY MANAGEMENT Interruption code

juriAspire3

Greetings, I have a Laptop Acer Aspire 3 (A315-41-R7LU) with Windows 10 Home, 12 GB RAM and 256 GB of SSD. The CPU is a AMD Ryzen 5 2500U.
According to the label, it has be manufactured in 06/2018.

Since 3 weeks ago (more or less the beginning of 2022), when I watch video on youtube (or, in general, when I watch a video on a browser [I've tried Chrome, Firefox and Edge]) or when I play on Stadia it may appear the Blue Screen of Death (with interruption code: "MEMORY MANAGEMENT").

According to the Task Manager, the RAM usage (when the BSOD happens) is about 35% of its capacity.

I have updated the web browsers and the driver (especially the graphic card one) .
I have scan the PC with an Antivirus without find any virus or trojan.
The Acer Care Center does not find any error.
I have perfomed the "sfc/scannow" command multiple times without finding any kind of problem.

However, using the Windows Memory Diagnostic tool, it appears a message saying that my PC has got a memory problem, and I need to contact the Hardware manufacturer for finding a proper solution.

What do you think may be the cause of the described problem? A faulty RAM block? Or something more serious?
In the meanwhile I've contacted the Acer Customer support, waiting for an answer.

Thank you all for your future answers.

StevenGen

juriAspire3 said:

Greetings, I have a Laptop Acer Aspire 3 (A315-41-R7LU) with Windows 10 Home, 12 GB RAM and 256 GB of SSD. The CPU is a AMD Ryzen 5 2500U.
According to the label, it has be manufactured in 06/2018.

Since 3 weeks ago (more or less the beginning of 2022), when I watch video on youtube (or, in general, when I watch a video on a browser [I've tried Chrome, Firefox and Edge]) or when I play on Stadia it may appear the Blue Screen of Death (with interruption code: "MEMORY MANAGEMENT").

According to the Task Manager, the RAM usage (when the BSOD happens) is about 35% of its capacity.

I have updated the web browsers and the driver (especially the graphic card one) .
I have scan the PC with an Antivirus without find any virus or trojan.
The Acer Care Center does not find any error.
I have perfomed the "sfc/scannow" command multiple times without finding any kind of problem.

However, using the Windows Memory Diagnostic tool, it appears a message saying that my PC has got a memory problem, and I need to contact the Hardware manufacturer for finding a proper solution.

What do you think may be the cause of the described problem? A faulty RAM block? Or something more serious?
In the meanwhile I've contacted the Acer Customer support, waiting for an answer.

Thank you all for your future answers.

What is the BSOD blue screen error number as that is a good guide of what is happening and why you are getting these BSOD blue screens. 

juriAspire3

Hi StevenGen, thank you for the answer.

The BSOD screen did not provide any error number, except for the note: "Interruption code: MEMORY MANAGEMENT" and a QR Code (which led me to the website https://www.windows.com/stopcode, whitout finding useful info).

However, I have analyzed the minidump file generated by the BSOD event, and the results are below reported:

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 000000000000003f, An inpage operation failed with a CRC error. Parameter 2 contains
	the pagefile offset. Parameter 3 contains the page CRC value.
	Parameter 4 contains the expected CRC value.
Arg2: 00000000001609ec
Arg3: 00000000befd1964
Arg4: 00000000befd18e4

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 14796

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 70948

    Key  : Analysis.Init.CPU.mSec
    Value: 1687

    Key  : Analysis.Init.Elapsed.mSec
    Value: 88602

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 88

    Key  : Memory.System.Errors.PageHashErrors
    Value: 1

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  012422-11640-01.dmp

BUGCHECK_CODE:  1a

BUGCHECK_P1: 3f

BUGCHECK_P2: 1609ec

BUGCHECK_P3: befd1964

BUGCHECK_P4: befd18e4

ADDITIONAL_DEBUG_TEXT:  Memory Manager detected corruption of a pagefile page while performing an in-page operation.
The data read from storage does not match the original data written.
This indicates the data was corrupted by the storage stack, or device hardware.


BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  MemCompression

PAGE_HASH_ERRORS_DETECTED: 1

TRAP_FRAME:  ffffa98d36daa3a0 -- (.trap 0xffffa98d36daa3a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff80423f315e0 rbx=0000000000000000 rcx=ffffb200dce2c000
rdx=ffffb200dce2c000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80423f31630 rsp=ffffa98d36daa538 rbp=0000018c86886810
 r8=0000018c868864b0  r9=00000000000003b6 r10=ffffb200dce2cea0
r11=0000018c86886866 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!RtlDecompressBufferXpressLz+0x50:
fffff804`23f31630 418b08          mov     ecx,dword ptr [r8] ds:0000018c`868864b0=????????
Resetting default scope

...

SYMBOL_NAME:  PAGE_HASH_ERRORS_INPAGE

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  PAGE_HASH_ERRORS_0x1a_3f

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {6a2d4548-0eec-578d-e8f1-9e2239aa9a00}

Followup:     MachineOwner
---------

 *** Memory manager detected 1 instance(s) of corrupted pagefile page(s) while performing in-page operations.

I hope this will help.

I've also tried to remove and switch the RAM blocks, but the Windows Memory Diagnostic tool still notifies a memory problem.

In addition, I've noticed another minidump file related to a different BSOD event (which I have not noticed) with the interruption code: "PAGE FAULT IN NON PAGED AREA (50)"
Here reported to dump results:

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: ffff998ad8ac1468, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80733ae087b, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for FLTMGR.SYS

KEY_VALUES_STRING: 1

    Key  : AV.Type
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 16812

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 51240

    Key  : Analysis.Init.CPU.mSec
    Value: 1203

    Key  : Analysis.Init.Elapsed.mSec
    Value: 6983

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 81

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  012222-10250-01.dmp

BUGCHECK_CODE:  50

BUGCHECK_P1: ffff998ad8ac1468

BUGCHECK_P2: 0

BUGCHECK_P3: fffff80733ae087b

BUGCHECK_P4: 2

READ_ADDRESS: fffff807340fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 ffff998ad8ac1468 

MM_INTERNAL_CODE:  2

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  taskhostw.exe

TRAP_FRAME:  ffff818d79fb7ae0 -- (.trap 0xffff818d79fb7ae0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffc0033acc51e0 rbx=0000000000000000 rcx=ffffc0033317d080
rdx=ffffc0033acc51e0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80733ae087b rsp=ffff818d79fb7c70 rbp=ffff818d79fb7e41
 r8=ffff818d79fb7c80  r9=0000000000000a7d r10=000000004e725346
r11=0000000000001001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!FsRtlNotifyFilterReportChangeLiteEx+0xbb:
fffff807`33ae087b 0fb70b          movzx   ecx,word ptr [rbx] ds:00000000`00000000=????
Resetting default scope

...

SYMBOL_NAME:  nt!FsRtlNotifyFilterReportChangeLiteEx+bb

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.19041.1288

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  bb

FAILURE_BUCKET_ID:  AV_R_(null)_nt!FsRtlNotifyFilterReportChangeLiteEx

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4b65fe4a-140f-f038-6dcd-dfc30e723523}

Followup:     MachineOwner

JackE

>>> 12 GB RAM >>>

Use FireFox. Select one video that consistently gives the BSOD. Then remove one module at a time (preferrably starting with the non-factory module you added) and test the video again with only one module installed.

Easwar

Hi @juriAspire3,

The memory management BSOD stop code is 0x0000001A. There are several well-known causes for memory management errors: Faulty RAM. Issues with new hardware, such as a graphics card.

JackE

>>> 12 GB RAM >>>

Use FireFox. Select one video that consistently gives the BSOD. Then remove one module at a time (preferrably starting with the non-factory module you added) and test the video again with only one module installed.