Fingerprint now not compatible with Win Swift 3 SF314-59 1165G7

dubbsy38
dubbsy38 Member Posts: 6 New User
edited August 2021 in Swift and Spin Series
Hi, I am a newbie to the site and Acer products. 
I have a brand new Swift 3 Intel i7 SF314-59 1165G7.  I set up the fingerprint sign in, no problem and it worked fine, then i had  a Win update come along and ever since it will not allow me to use this. In settings it says "  we couldn't find a scanner compatible with Windows hello".   
It does not give me any options to reset or do anything more.  any assistance would be appreciated.

​//Edited the content to add model name.

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi dubbsy38,

    Plz check and post the drivers pic here.
  • dubbsy38
    dubbsy38 Member Posts: 6 New User
    Please see below
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi dubbsy38,

    Plz click on update driver and check the issue. 
  • dubbsy38
    dubbsy38 Member Posts: 6 New User
    Hi, I just tried this and it  said -  this is the best driver for this device. There may be better drivers on windows update or the device manufacture website. Any thoughts ?
  • dubbsy38
    dubbsy38 Member Posts: 6 New User
    I also checked the Acer updates for this driver and I have the latest one installed - 3.7.06. I only brought this laptop new 3 days ago, and the fingerprint scanner worked fine. Now after a win update it is dead. Surely Acer must offer some solution ?
  • Can you enter the idhardware of egistec touch?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dubbsy38
    dubbsy38 Member Posts: 6 New User
    Hi, please see below, I have checked this driver number in Acer site and it seems to be the latest one. Let me know if this is what you needed to see. Thanks
  • Click DETAILS, IDHARDWARE. Then copy and paste the IDHARDWARE here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Himaya
    Himaya Member Posts: 1 New User
    Hi. I use Acer Swift 3 too currently have the exact same issue this person was having (Was so relieved to find someone having the SAME issue) and I see this thread is over and it has not been solved. Even I couldn't find the IDHARDWARE number when I clicked on details (Screenshot Attached). Can someone help fix this problem please? 

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Use the pull down menu (currently at Device Description) and change it to Hardware IDs.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.