Iconia A1 touchscreen low sensitivity problem.

piko
piko Member Posts: 4 New User
I got an Iconia A1 today. I'm really happy with it.
But one thing annoying me is touchscreen. Touchscreen sensitivity is very low.
It needs very hard press to start app or drag around. It is normally of A1 or it my hardware fault ?
Or any touchscreen sensitivity option that I didn't found ?
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Answers

  • piko
    piko Member Posts: 4 New User
    I'm from Thailand and I found other user here have the same problem.
    This problem may be a common problem of this model.
    But I can't find any way to report to Acer Smiley Sad

    If you using Iconia A1-810 please share you experience.
  • wirat_tiger
    wirat_tiger Member Posts: 4 New User

    I've got same problem.

  • machjiri22
    machjiri22 Member Posts: 1 New User

    I have the same problem. It's not that bad when i'm using fingers to control my tablet, but I would like to use stylus sometimes... i have tried three of them and they just doesn't work at all...

    I really hope there will be some update which can handle this problem as soon as possible

  • snorkeller2
    snorkeller2 Member Posts: 6 New User

    System Update downloaded a fix on 3rd July '13 for this touchscreen issue.

     

    Settings/About tablet/Device Information/Touch FW Version now at FTO-850-13032500.

     

    Can someone check their Touch FW Version for comparison?

     

    Thnx all who posted here and helped get ACER's attention.

  • miticomv
    miticomv Member Posts: 3 New User
    I've launched the update but it's in loop with android robot on the monitor?
    I've tried to switch off but it's impossible.
    I've tried with with volume control too butt nothingh happens.
    Any suggestion?
    Thx
  • wirat_tiger
    wirat_tiger Member Posts: 4 New User

    How to check and compare the FW (firmware).

    Are the FW launch from ACER?

  • snorkeller2
    snorkeller2 Member Posts: 6 New User

    After Software Update has completed the fix download, i think the A1 rebooted and then the Android robot was on screen while various pieces of software were updated; it was 68 or 69 pieces of software before the update was all done.

     

    (The battery should not be near empty so the update can finish; power cable connection during updates is safer)

     

    Click on Settings app (squarish button with 3 horizontal sliders) to locate 'About tablet' etc.

  • miticomv
    miticomv Member Posts: 3 New User

    Ok... I'll check the tablet when i'll come back home. It starts the update on 7.30 this morning and the robot android was still working at 8.40.

    Otherwise i'll go for an hard reset as Acer live chat support suggest me!!!

  • miticomv
    miticomv Member Posts: 3 New User

    Ok... good news: all solved!

    After the tablet battery go completely down i connect the external power; after few minutes i restart pressing volume up and then power for two seconds: the tablet restart normally notifying me the error installing the update.

    I wait for battery more than 30% and restart the update but now with the external power connected: i think this is  a necessary condition to have a good update.

    After the update, android restart applying 130 changes!

    New FW Number:

    Image version: Acer_AV052_A1-810_RV18RC07_WW_GEN1

    Build Version: Acer_AV052_A1-810_1.077.00_WW_GEN1

    Firmware Touchscreen: FT0-850-13032500

     

  • piko
    piko Member Posts: 4 New User

    Thank You for the news.

    Updated and the problem has gone.

    Stylus is working too Smiley Happy

     

    Very well ACER Smiley Very Happy

     

    Image version: Acer_AV052_A1-810_RV18RC07_WW_GEN1

    Build number: Acer_AV052_A1-810_1.077.00_WW_GEN1

    Touch FW version: FT0-850-13032500

  • mikejsmyth
    mikejsmyth Member Posts: 5 New User
    Hi this isn't related to your problem but can you tell me how to do a screen grab on the A1?
  • mikejsmyth
    mikejsmyth Member Posts: 5 New User
    It's ok I just figured it out, if u push the lock button along with the volume down button at the same time! :-)
  • petro
    petro Member Posts: 8 New User

    I got the same ptoblem with my iconia a1. It works well with my finger but does not work with stylus.

    Image version: Acer_AV052_A1-810_RV18RC07_WW_GEN1

    Build number: Acer_AV052_A1-810_1.077.00_WW_GEN1

    Touch FW version:  I cannot find number for this one.

    I have done update 2 days ago.

    Any hints?

     

     

  • piko
    piko Member Posts: 4 New User

    For this update, touch screen just working better, but with stylus I think it still not good enough to use.

    Compare with the previous firmware, using stylus is horrible !!

     

    If it is not a hardware limitation, I think next update may fix.

  • petro
    petro Member Posts: 8 New User
    Hi. I have not tried stylus before update. I hope they will fix it. A was planing to use stylus a lot. For now I can use it only as a pointing device, but cannot draw or write anything.
  • aboo
    aboo Member Posts: 2 New User

    Hello there fellow iconia a1 user....

     

    i got the same problem...

     

    i tried to update my firmware, but it says that my FW is updated....

    my FW is :

     

    Image version: Acer_AV052_A1-810_RV18RC07_WW_GEN1

    Build Version: Acer_AV052_A1-810_1.077.00_WW_GEN1

    Firmware Touchscreen: FT0-840-13032500

     

     

    i've noticed that my touchscreen FW different...

    any 1 can help me with this problem? im from Malaysia btw..


    i go to setting > about device > update system..


    this the way to update FW right? or is there any other way?

  • Markku
    Markku Member Posts: 4 New User

    Hi

     

    I'm facing the same issue. Image and build seems to be the latest but the touchscreen fw is FT0-840-13032500. System update says that everything is up to date.

     

    Markku

     

  • Markku
    Markku Member Posts: 4 New User

    Updating the previous post: Just got the information from Acer support that the touchscreen fw update 850 will not be publicly available. It is some kind of a tool intended for Acer service use only (?!?!?).

     

    The touchscreen finger touch sensitivity is acceptable but drawing with stylus is practically impossible. I tried to ask if the product by change is intended only to be used with fingers and not with stylus at all but that question was left unanswered. Not holding my breath.

     

    So - if you are browsing the web trying to find some information on A1-810 to support your decision to purchase please be aware that this product does not qualify for stylus drawing purposes. For everything else it is almost great. Have to say that I like it more than iPad mini I'm also using.

  • jaklacster
    jaklacster Member Posts: 1 New User
    Sorry,little speak english. I buy 2013.08.23 tablet and little sensitivity touch panel. I look SW version:acer_AV052_A1-810_RV18RC07_ww-gen1 Touch firmware FTO-840-1303500 You write:FTO-850...... New touch panel firmware download site? If press settings/about/system update,"NO UPDATE" on screen. Thanks.
  • Markku
    Markku Member Posts: 4 New User

    Hi

     

    Another update: Just got an update this morning. Info screen did not mention this but actually the touchscreen fw update 850 was also included. The stylus performance is way better now, not perfect but acceptable - good enough to draw some business boxes and stuff. The overall user experience took leap forward.

     

    Well done, Acer!

     

    Markku

This discussion has been closed.