Anyone found a solution for the screen blink glitch that happens once an hour or so?CP713-2W-5874

Martin2021
Martin2021 Member Posts: 7

Tinkerer

edited March 2021 in Chromebooks
It's been reported in Reddit and on the Best Buy Spin 713 Chromebook reviews page. Here is the reddit link: https://www.reddit.com/r/chromeos/comments/iv0u7e/acer_spin_713_screen_glitch/

The the screen blink or glitch happens once an hour or so for about one second. It's not a total blackout but the screen will shift slightly and then go back to frame.

It's very annoying and makes me wonder if it could get worse. Lots of owners have noticed it. I've reported it to Acer Support and just wondering if anyone has heard of a BIOS upgrade etc. that would stop it. I am using Chrome version 88 and check for updates daily. 

It's not predictable when the blink/glitch happens so that makes it tough to make a video of the occurrence. This is an almost perfect Chromebook except for that. I'm hoping for a fix soon. I could still take this one back for a full refund but have faith the Acer programming staff will develop a patch/fix. 

Answers

  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    Is Google aware of the issue? I  think this is the first time it's been reported here, but I may have missed it. Google handles software support and drivers, so I'd expect they are the best ones to report it to. That's pretty much what Acer support will do with the report.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Martin2021
    Martin2021 Member Posts: 7

    Tinkerer

    I would think the Acer team would report it to Google. Other than that I'm not sure if they are aware. It seems to be an Acer isolated problem for the most part. It's happened on other Acer models also. 
  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon
    It might help to give specs since it doesn't happen on all Acer Spin 713 devices. I've been using my Spin 713 since August 15th and haven't seen this problem. My Spin 713 is:

    Acer - Chromebook Spin 713 2-in-1 13.5" 2K VertiView 3:2 Touch - Intel i5-10210U - 8GB Memory - 128GB SSD

  • Martin2021
    Martin2021 Member Posts: 7

    Tinkerer

    These are the specs of my Acer Spin 713. It was manufactured October 2020.

    CP713-2W-5874

    Processor

    Processor Manufacturer

    Intel®

    Processor Type

    Core™ i5

    Processor Generation

    10th Gen

    Processor Model

    i5-10210U

    Processor Core

    Quad-core (4 Core™)

    Processor Speed

    1.60 GHz

    Maximum Turbo Speed

    4.20 GHz

    Cache

    6 MB

    Direct Media Interface

    4 GT/s

    64-bit Processing

    Yes

    Hyper-Threading

    Yes

    vPro Technology

    No

    Memory

    Standard Memory

    8 GB

    Memory Technology

    DDR4 SDRAM

    Memory Card Reader

    No

    Storage

    Total Solid State Drive Capacity

    128 GB

    Solid State Drive Configuration

    1 x 128 GB

    Optical Drive Type

    No

    Display & Graphics

    Screen Size

    13.5"

    Display Screen Type

    LCD

    Display Screen Technology

    In-plane Switching (IPS) Technology

    Display Screen Technology

    CineCrystal

    Aspect Ratio

    3:2

    Screen Resolution

    2256 x 1504

    Backlight Technology

    LED

    Touchscreen

    Yes

    Multi-touch Screen

    Yes

    HDCP Supported

    Yes

    Graphics Controller Manufacturer

    Intel®

    Graphics Controller Model

    UHD Graphics

    Graphics Memory Accessibility

    Shared

    Network & Communication

    Wireless LAN

    Yes

    Wireless LAN Standard

    IEEE 802.11 a/b/g/n/ac/ax

    Bluetooth

    Yes

    Bluetooth Standard

    Bluetooth 5.0

  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon
    That would be identical to mine and I haven't had the problem. 
  • Martin2021
    Martin2021 Member Posts: 7

    Tinkerer

    So what is your point patrickkelly? Are you saying I'm making this up? It just happened about an hour ago. Read the Best Buy reviews on this model and you will see it reported there also. I am not making this up. It would be good to find a fix for it however, no matter the deflection of the problem by forum members. 
  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    I think Patrick was just letting you know that the issue doesn't affect all of them.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • MeOC
    MeOC Member Posts: 1 New User
    Has anyone found a fix for this or had one provided by Acer? I bought this machine about 3 weeks ago. Took the first one back after 2 weeks because of the screen glitching and exchanged it for a new one. The second one was the same, if not worse. Currently on my 3rd one, but sadly it also ha the same issue. It is a small but annoying issue, which I am struggling to accept on a £700 machine which is brand new.
  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    It's happening on few enough machines that Google and Intel don't seem to be able to figure it out. Likely something with the display drivers, though since you found it on so many machines in a row it might be something with the GPU itself. Maybe one batch of them had an issue so getting one from a different batch will not exhibit the problem. The ones you are getting are likely all from the same shipment.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PeterBelelius
    PeterBelelius Member Posts: 1 New User
    edited May 2021
    I had two displays already on my Acer Chromebook 713 and both went berserk and broke after about 2 months of use (lost all sharpness, blurry hazy parts in the LCD). So either there is something wrong with the power balance from the base to the display or I got a defect device. For all the glitz and positive notes on this Chromebook, I am very disappointed.
  • Martin2021
    Martin2021 Member Posts: 7

    Tinkerer

    I am still having the screen glitch problem on my Acer Spin 13. Bought it in February 2021. I was hoping by now someone would have a fix or an update would fix the problem. It happens about every 15 minutes. The screen blinks and shifts over 1/4 of an inch. It definitely gets your attention. It's sort of like a pre-crash situation but fortunately everything continues to work without a shutdown. Acer if you're reading this please work on a patch.
  • bigredbettafish
    bigredbettafish Member Posts: 1 New User
    It is annoying.  Just got my Spin 713 yesterday.  Will be sending back if I can't find a fix for it.  Otherwise it is a great laptop.
  • Martin2021
    Martin2021 Member Posts: 7

    Tinkerer

    edited September 2021
    Thanks for the update. Sounds like the new ones are still having the glitch screen movement problem. I got mine in Feb. 2021 and it's still happening. Definitely not gotten better. 
  • AdamHirshan
    AdamHirshan Member Posts: 1 New User
    Have been using (and liking) my Spin for a week and I notice the screen blink once or twice per session.  Mildly annoying but I'm not ready to give up on the machine yet.  Will keep an eye on this thread for any news of a fix.
  • JoeBuffalo72
    JoeBuffalo72 Member Posts: 2 New User

    Has anyone ever figured out a fix? It seems like the display cable is kinda pinched the way it comes from the factory, and I have made a few modifications to stop that, but I haven't replaced the cable yet. It is far cheaper to try the cable before the display I suppose, but wondering if anyone has tried either. I bought mine used, so no warranty void issues.

  • JoeBuffalo72
    JoeBuffalo72 Member Posts: 2 New User

    What ever happened with yours? I am still struggling with intermittent flickering. Sometimes it stops for a month, but always returns!