Acer Predator 2020 PH315-53 static / continuous beep sound.

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Answers

  • Sujjit
    Sujjit Member Posts: 14

    Tinkerer

    Piglus said:
    Sujjit said:
    Guys the Problem is Nvidia HD Audio driver remove it and restart problem solved!!!!
    It's a known "fix" but that reduces battery life as well as being needed for hdmi sound. And windows may automatically reinstall it.

    Anyway, hopefully I can provide some new info in the search for a cure, so to speak. Let me preface this that I really don't know much about computers so I can't give any great details as to what happened but so far the noise as been completely eliminated without having to resort to any of the tricks used so far (running gpu, disabling audio drivers, etc.).

    So at the end of last month I started experiencing frequent frame drops while gaming. This was a couple of weeks after installing a new ssd exclusively for games. According to Throttlestop the temps were still good and equivalent to what they were before (~40C idle, ~75C gaming) so last week I asked my friend if maybe the ssd was faulty somehow but he suggested that maybe the graphics drivers were bad. He convinced me to do a system restore rather than going through hassle of dealing with the drivers so I picked a point before their last update and went for it.

    Big mistake as the computer failed doing the restore (and subsequent attempts) and would only load up a black screen upon login. So I had to leave it with my brother to fix it over the weekend. He said it wouldn't let him do a factory reset through the recovery options for some reason so he had to back up all my files and manually do a clean windows install. I got it back on Monday and so far there's been no noise with headphones.

    Things to note:

    1) For several months now the 2 left usb ports have been failing. I mainly use it for the cooling pad and I have to pull out the connector slightly and position it a certain way for it to get fully powered. I don't know if it's the pins inside the ports or there's a loose connection to the motherboard (brother was too lazy to take it off and look). So a few days before the crash I had followed a guide to uninstall the usb root hubs in device manager and let windows fix. I had not used the headphone jack within that time so I cannot say if that had any effect but I had wondered some time ago if the noise was caused by some kind of interference from the jack being so close to that usb port.

    2) As far as I can tell, pretty much all the Acer programs are no longer installed. If they are, I can't find them or see them running. Perhaps one of them had a conflict with the Nvidia driver to produce the noise? Predator Sense appears to be around but isn't running properly and I don't feel like fixing it (this happened before but didn't change anything).

    3) As far as I know everything is up to date.

    Hopefully some of this helps. I know resets didn't help for many but something worked for me.

    Yeah I too thought that the sound may come because of the usb port....
  • Sujjit
    Sujjit Member Posts: 14

    Tinkerer

    Piglus said:
    Sujjit said:
    Guys the Problem is Nvidia HD Audio driver remove it and restart problem solved!!!!
    It's a known "fix" but that reduces battery life as well as being needed for hdmi sound. And windows may automatically reinstall it.

    Anyway, hopefully I can provide some new info in the search for a cure, so to speak. Let me preface this that I really don't know much about computers so I can't give any great details as to what happened but so far the noise as been completely eliminated without having to resort to any of the tricks used so far (running gpu, disabling audio drivers, etc.).

    So at the end of last month I started experiencing frequent frame drops while gaming. This was a couple of weeks after installing a new ssd exclusively for games. According to Throttlestop the temps were still good and equivalent to what they were before (~40C idle, ~75C gaming) so last week I asked my friend if maybe the ssd was faulty somehow but he suggested that maybe the graphics drivers were bad. He convinced me to do a system restore rather than going through hassle of dealing with the drivers so I picked a point before their last update and went for it.

    Big mistake as the computer failed doing the restore (and subsequent attempts) and would only load up a black screen upon login. So I had to leave it with my brother to fix it over the weekend. He said it wouldn't let him do a factory reset through the recovery options for some reason so he had to back up all my files and manually do a clean windows install. I got it back on Monday and so far there's been no noise with headphones.

    Things to note:

    1) For several months now the 2 left usb ports have been failing. I mainly use it for the cooling pad and I have to pull out the connector slightly and position it a certain way for it to get fully powered. I don't know if it's the pins inside the ports or there's a loose connection to the motherboard (brother was too lazy to take it off and look). So a few days before the crash I had followed a guide to uninstall the usb root hubs in device manager and let windows fix. I had not used the headphone jack within that time so I cannot say if that had any effect but I had wondered some time ago if the noise was caused by some kind of interference from the jack being so close to that usb port.

    2) As far as I can tell, pretty much all the Acer programs are no longer installed. If they are, I can't find them or see them running. Perhaps one of them had a conflict with the Nvidia driver to produce the noise? Predator Sense appears to be around but isn't running properly and I don't feel like fixing it (this happened before but didn't change anything).

    3) As far as I know everything is up to date.

    Hopefully some of this helps. I know resets didn't help for many but something worked for me.

    did anyone updated the nvidia drivers...as the new driver got released yesterday version no. (471.96) im afraid to upgrade it....i usually update every drivers...but after this problem im not ready....if any one updated it???? if yes is it stable?? lemme know 
  • Piglus
    Piglus Member Posts: 20 Troubleshooter
    I'm also afraid to update the nvidia drivers now lol
  • Sujjit
    Sujjit Member Posts: 14

    Tinkerer

    Piglus said:
    I'm also afraid to update the nvidia drivers now lol
    Bro Did u update the drivers?? or anyone??
    I also am receiving windows update
  • Sujjit
    Sujjit Member Posts: 14

    Tinkerer

    GUYS JOIN THIS DISCORD WE CAN CONNECT HERE AND SOLVE OUR PROBLEMS
    https://discord.gg/5eCaF3Fd
    https://discord.gg/5eCaF3Fd
  • Sujjit
    Sujjit Member Posts: 14

    Tinkerer

    Piglus said:
    I'm also afraid to update the nvidia drivers now lol
    I OWN The Acer predator Helios 300 (2021)(PH315-53) I7 Octa-core RTX 3060
    SO I have updated the nvidia drivers to 471.96 and restarted I got the buzzing beeping sound again.

    so i tried this 

    METHOD 1
    Note: I did custom installation and unticked the installation for nvidia audio driver (I have Only installed Nvidia graphics driver and Physx,No nvidia audio driver).
    1) Removed the Realtek audio driver
    2)I looked for nvidia audio driver on the control panel it is not there because i havn't installed it

    Restarted and the sound is still there

    METHOD 2
    1)Reinstalled the Nvidia drivers again but this time I did the whole Express installation which installs everything including the nvidia audio driver.
    2)Reinstalled the Realtek Drivers
    (restarting)
    3)Removed Realtek drivers and Nvidia hd Audio driver

    Restarted Now and waited for a few minutes and checked THE SOUND IS GONE


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021
    Only thing i can say here its that nvidia and realtek drivers are buggy the newer they are the worse they seem to be so make sure to use acer stock drivers as those are the best drivers for the devices or even downgrade to earlier ones im still on 416.94 and only upgraded rom stock because bfV and cod required it woudlnt work with the older apart from that no issues since i also suffered from rattling noise out of the box fixed it by reinstalling the stock drivers and disabling windows updates permanently and still on 1809 here and working great :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sphinx1996
    sphinx1996 Member Posts: 2 New User
    Update your realtek drivers to the latest version does the trick.