battery issue Aspire E5-576G

bluemoon2
bluemoon2 Member Posts: 20 Troubleshooter
edited September 2021 in Aspire Laptops
hello my acer laptop shut down at 40-70% of battery i tried all the solutions but nothing work so help me please

Thread was edited to add model name to the title


Best Answer

  • JackE
    JackE ACE Posts: 45,132 Trailblazer
    Answer ✓
    (1) State your full ACER model number. For example, A515-54G

    (2) Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,132 Trailblazer
    Answer ✓
    (1) State your full ACER model number. For example, A515-54G

    (2) Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,132 Trailblazer
    Your battery has lost nearly two-thirds of its original energy design capacity. You should invest in a new battery.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,132 Trailblazer
    You should buy new battery. You must remove 18 screws including DVD and HDD to bottom cover to access and replace the battery.



    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi bluemoon2,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @bluemoon2
    May i know the model name of unit 
  • bluemoon2
    bluemoon2 Member Posts: 20 Troubleshooter
    Acer-Erick said:
    Hi @bluemoon2
    May i know the model name of unit 
    Aspire E5-576G
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi bluemoon2,

    Easwar said:
    Hi bluemoon2,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
    Did you try this steps.
  • bluemoon2
    bluemoon2 Member Posts: 20 Troubleshooter
    Easwar said:
    Hi bluemoon2,

    Easwar said:
    Hi bluemoon2,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
    Did you try this steps.
    i did 100 times did not work
  • JackE
    JackE ACE Posts: 45,132 Trailblazer
    As noted earlier, you should buy new battery. You must remove 18 screws including DVD and HDD to bottom cover to access and replace the battery.






    Jack E/NJ

  • bluemoon2
    bluemoon2 Member Posts: 20 Troubleshooter
    JackE said:
    As noted earlier, you should buy new battery. You must remove 18 screws including DVD and HDD to bottom cover to access and replace the battery.






    i cant change the battery

  • JackE
    JackE ACE Posts: 45,132 Trailblazer
    Why can't you change the  battery? You must remove base cover as instructed to access the battery pack.


    Jack E/NJ

  • bluemoon2
    bluemoon2 Member Posts: 20 Troubleshooter
    JackE said:
    Why can't you change the  battery? You must remove base cover as instructed to access the battery pack.


    im broke and battery is expensive 
  • bluemoon2
    bluemoon2 Member Posts: 20 Troubleshooter
    JackE said:
    Why can't you change the  battery? You must remove base cover as instructed to access the battery pack.


    hi i tried  to open the laptop but i cant can u send me a video 
  • JackE
    JackE ACE Posts: 45,132 Trailblazer





    Jack E/NJ

  • bluemoon2
    bluemoon2 Member Posts: 20 Troubleshooter
    JackE said:
    hi but i dont have these screws and the plastic thing to open
  • JackE
    JackE ACE Posts: 45,132 Trailblazer
    You can use a plastic credit card or even plastic envelope opener as a wedge to open it after removing the screws. Any hardware or department store will have a jeweler's screwdriver kit to remove the screws. Jeweler's screwdriver kits cost less than $5usd.

    Jack E/NJ

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