battery issue Aspire E5-576G

bluemoon2

hello my acer laptop shut down at 40-70% of battery i tried all the solutions but nothing work so help me please

Thread was edited to add model name to the title

JackE

(1) State your full ACER model number. For example, A515-54G

(2) Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

JackE

(1) State your full ACER model number. For example, A515-54G

(2) Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

JackE

Your battery has lost nearly two-thirds of its original energy design capacity. You should invest in a new battery.

JackE

You should buy new battery. You must remove 18 screws including DVD and HDD to bottom cover to access and replace the battery.

Easwar

Hi bluemoon2,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically". 

Check this T/S and post the result. ​

Erick-Acer_Retired

Hi @bluemoon2
May i know the model name of unit 

bluemoon2

Acer-Erick said:

Hi @bluemoon2
May i know the model name of unit 

Aspire E5-576G

Easwar

Hi bluemoon2,

Easwar said:

Hi bluemoon2,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically". 

Check this T/S and post the result. ​

Did you try this steps.

bluemoon2

Easwar said:

Hi bluemoon2,

Easwar said:

Hi bluemoon2,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically". 

Check this T/S and post the result. ​

Did you try this steps.

i did 100 times did not work

JackE

As noted earlier, you should buy new battery. You must remove 18 screws including DVD and HDD to bottom cover to access and replace the battery.

bluemoon2

JackE said:

As noted earlier, you should buy new battery. You must remove 18 screws including DVD and HDD to bottom cover to access and replace the battery.

i cant change the battery

JackE

Why can't you change the  battery? You must remove base cover as instructed to access the battery pack.

bluemoon2

JackE said:

Why can't you change the  battery? You must remove base cover as instructed to access the battery pack.

im broke and battery is expensive 

bluemoon2

JackE said:

Why can't you change the  battery? You must remove base cover as instructed to access the battery pack.

hi i tried  to open the laptop but i cant can u send me a video 

JackE

Here you go. https://community.acer.com/en/discussion/554844/e5-576g-59ab-disassemble

bluemoon2

JackE said:

Here you go. https://community.acer.com/en/discussion/554844/e5-576g-59aut i dont have thib-disassem

hi but i dont have these screws and the plastic thing to open

JackE

You can use a plastic credit card or even plastic envelope opener as a wedge to open it after removing the screws. Any hardware or department store will have a jeweler's screwdriver kit to remove the screws. Jeweler's screwdriver kits cost less than $5usd.