Blue Screen of Death while playing - Helios 300 (ph315-52 )

alfasMarques
alfasMarques Member Posts: 9

Tinkerer

edited February 2021 in Predator Laptops
Recently I started playing Rocket League again (steam version) and my laptop, only when I'm playing this game, just blue screens. I installed BlueScreenViewer and I saw that "ntoskrnl.exe" and "PSHED.dll" were causing the problem. I tried everything online, I re-installed my Windows, updated my graphics card and CPU drivers, I downloaded PSHED.dll again and pasted into System32 again and nothing. I have the Acer Helios 300 (ph315-52 - RTX 2060 and i7-9750h).

//​​​Edited the content to add model name on title.

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Accept if its Helpful.   B)
  • alfasMarques
    alfasMarques Member Posts: 9

    Tinkerer

    Hi, It didn't mention anything, they were talking about fps losses which I don't have.
  • sitaw
    sitaw Member Posts: 8

    Tinkerer

    Hi, I have the same model (only different CPU, i5 9300H) and I also encountering BSOD only when playing games. Did you already solved the issue?

    Did you identify the cause of the BSOD?

    Thanks a lot!
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi sitaw,

    Restart PC, Unplug and Replug Memory and Graphics Card. When your computer firstly turned into a blue screen with an error message while playing or launching games, try these quick fixes: ... Then reboot PC and re-launch the game to see if the problem still lingers.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    @sitaw get bluescreen viewer and check the logs it will tell you exactly what caused it :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sitaw
    sitaw Member Posts: 8

    Tinkerer

    Easwar said:
    Hi sitaw,

    Restart PC, Unplug and Replug Memory and Graphics Card. When your computer firstly turned into a blue screen with an error message while playing or launching games, try these quick fixes: ... Then reboot PC and re-launch the game to see if the problem still lingers.
    Hello! I'm using an Acer Predator Helios laptop (PH315-52). It is still on warranty so I cannot open it re-seat the memory.
  • sitaw
    sitaw Member Posts: 8

    Tinkerer

    xapim said:
    @sitaw get bluescreen viewer and check the logs it will tell you exactly what caused it :)
    Hi! I tried to reinstall Windows hoping it will remove the culprit of the BSOD. Still encountering it on freshly installed Windows.

    I will try to provide a latest copy of the dump file. But for the mean time, what I can provide is the dump file from July 24, 2021. Not the latest but same error code to what I'm seeing every time it BSOD until now.

    Download Link: https://e.pcloud.link/publink/show?code=kZGiK0ZBmjpSQh6baFSIUiloLzIE4wprYd7

    Thanks!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    sitaw said:
    Easwar said:
    Hi sitaw,

    Restart PC, Unplug and Replug Memory and Graphics Card. When your computer firstly turned into a blue screen with an error message while playing or launching games, try these quick fixes: ... Then reboot PC and re-launch the game to see if the problem still lingers.
    Hello! I'm using an Acer Predator Helios laptop (PH315-52). It is still on warranty so I cannot open it re-seat the memory.
    So i would suggest you to contact acer support and send it back to get it diagnosed as u said its still on warranty and youre not able to open it because of it also make sure to provide them with as much info as you can if possible send them the bsod logs good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sitaw
    sitaw Member Posts: 8

    Tinkerer

    xapim said:
    sitaw said:
    Easwar said:
    Hi sitaw,

    Restart PC, Unplug and Replug Memory and Graphics Card. When your computer firstly turned into a blue screen with an error message while playing or launching games, try these quick fixes: ... Then reboot PC and re-launch the game to see if the problem still lingers.
    Hello! I'm using an Acer Predator Helios laptop (PH315-52). It is still on warranty so I cannot open it re-seat the memory.
    So i would suggest you to contact acer support and send it back to get it diagnosed as u said its still on warranty and youre not able to open it because of it also make sure to provide them with as much info as you can if possible send them the bsod logs good luck :)
    Hello! I cannot send the unit to an Acer Service Center right now as Im using it for work. Also we are currently on lockdown because of covid. I already contacted Acer support tho, and they said it would take 15 working days only to diagnose and another multiple days (up to months) to repair and wait for parts (if ever there is a need to replace some parts).

    Thanks for the help, anyway. :)
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    sitaw said:
    xapim said:
    sitaw said:
    Easwar said:
    Hi sitaw,

    Restart PC, Unplug and Replug Memory and Graphics Card. When your computer firstly turned into a blue screen with an error message while playing or launching games, try these quick fixes: ... Then reboot PC and re-launch the game to see if the problem still lingers.
    Hello! I'm using an Acer Predator Helios laptop (PH315-52). It is still on warranty so I cannot open it re-seat the memory.
    So i would suggest you to contact acer support and send it back to get it diagnosed as u said its still on warranty and youre not able to open it because of it also make sure to provide them with as much info as you can if possible send them the bsod logs good luck :)
    Hello! I cannot send the unit to an Acer Service Center right now as Im using it for work. Also we are currently on lockdown because of covid. I already contacted Acer support tho, and they said it would take 15 working days only to diagnose and another multiple days (up to months) to repair and wait for parts (if ever there is a need to replace some parts).

    Thanks for the help, anyway. :)
    Youre welcome i hope u manage to get it fixed soon and report back :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sitaw
    sitaw Member Posts: 8

    Tinkerer

    edited August 2021
    xapim said:
    sitaw said:
    xapim said:
    sitaw said:
    Easwar said:
    Hi sitaw,

    Restart PC, Unplug and Replug Memory and Graphics Card. When your computer firstly turned into a blue screen with an error message while playing or launching games, try these quick fixes: ... Then reboot PC and re-launch the game to see if the problem still lingers.
    Hello! I'm using an Acer Predator Helios laptop (PH315-52). It is still on warranty so I cannot open it re-seat the memory.
    So i would suggest you to contact acer support and send it back to get it diagnosed as u said its still on warranty and youre not able to open it because of it also make sure to provide them with as much info as you can if possible send them the bsod logs good luck :)
    Hello! I cannot send the unit to an Acer Service Center right now as Im using it for work. Also we are currently on lockdown because of covid. I already contacted Acer support tho, and they said it would take 15 working days only to diagnose and another multiple days (up to months) to repair and wait for parts (if ever there is a need to replace some parts).

    Thanks for the help, anyway. :)
    Youre welcome i hope u manage to get it fixed soon and report back :)
    I just want to post an update regarding the BSOD issue I encountered on my Predator Helios 300 (PH315-52 -- RTX2060 variant).

    I've been using my laptop 4 days straight without encountering BSOD even when playing games (GTA V, NBA2k21, etc.).

    In case anyone is also having issue when using GPU-intensive application, what I did to fix the issue is to install Intel Chipset Driver, Intel RST Driver, NVIDIA VGA Driver, and Intel VGA Driver all from the Acer Support website.

    Step 1: Disable driver update from "Windows Update"

    Step 2: Disable auto update in Microsoft Store

    Step 3: Download drivers from Acer Product Support website
        - Intel Chipset Driver
        - Intel RST Driver
        - NVIDIA VGA Driver
        - Intel VGA Driver

    Step 4: Uninstall all the driver listed above

    Step 4: Download DDU

    Step 5: Boot in Safe Mode

    Step 6: Open DDU Option and enable "Prevent downloads of drivers..."

    Step 7: Uninstall Intel Display Driver, boot Windows to normal, install Intel VGA Driver
    Step 7.1: Repeat step 5 to 7, install NVIDIA VGA Driver

    Step 8: Normal boot Windows, then Install Intel Chipset Driver. Restart Windows.

    Step 9: Install Intel RST Driver, restart Windows

    Step 10: Install NVIDIA Control Panel, and Intel Graphics Command Center from Microsoft Store (optional)

    Hopefully this would help other Acer Predator owner.

    Regards
  • MrStache
    MrStache Member Posts: 1 New User
    sitaw said:
    xapim said:
    sitaw said:
    xapim said:
    sitaw said:
    Easwar said:
    Hi sitaw,

    Restart PC, Unplug and Replug Memory and Graphics Card. When your computer firstly turned into a blue screen with an error message while playing or launching games, try these quick fixes: ... Then reboot PC and re-launch the game to see if the problem still lingers.
    Hello! I'm using an Acer Predator Helios laptop (PH315-52). It is still on warranty so I cannot open it re-seat the memory.
    So i would suggest you to contact acer support and send it back to get it diagnosed as u said its still on warranty and youre not able to open it because of it also make sure to provide them with as much info as you can if possible send them the bsod logs good luck :)
    Hello! I cannot send the unit to an Acer Service Center right now as Im using it for work. Also we are currently on lockdown because of covid. I already contacted Acer support tho, and they said it would take 15 working days only to diagnose and another multiple days (up to months) to repair and wait for parts (if ever there is a need to replace some parts).

    Thanks for the help, anyway. :)
    Youre welcome i hope u manage to get it fixed soon and report back :)
    I just want to post an update regarding the BSOD issue I encountered on my Predator Helios 300 (PH315-52 -- RTX2060 variant).

    I've been using my laptop 4 days straight without encountering BSOD even when playing games (GTA V, NBA2k21, etc.).

    In case anyone is also having issue when using GPU-intensive application, what I did to fix the issue is to install Intel Chipset Driver, Intel RST Driver, NVIDIA VGA Driver, and Intel VGA Driver all from the Acer Support website.

    Step 1: Disable driver update from "Windows Update"

    Step 2: Disable auto update in Microsoft Store

    Step 3: Download drivers from Acer Product Support website
        - Intel Chipset Driver
        - Intel RST Driver
        - NVIDIA VGA Driver
        - Intel VGA Driver

    Step 4: Uninstall all the driver listed above

    Step 4: Download DDU

    Step 5: Boot in Safe Mode

    Step 6: Open DDU Option and enable "Prevent downloads of drivers..."

    Step 7: Uninstall Intel Display Driver, boot Windows to normal, install Intel VGA Driver
    Step 7.1: Repeat step 5 to 7, install NVIDIA VGA Driver

    Step 8: Normal boot Windows, then Install Intel Chipset Driver. Restart Windows.

    Step 9: Install Intel RST Driver, restart Windows

    Step 10: Install NVIDIA Control Panel, and Intel Graphics Command Center from Microsoft Store (optional)

    Hopefully this would help other Acer Predator owner.

    Regards
    Hi Sitaw

    Thanks for sharing your experience and fix since I seem to be having the same problem. However can you also elaborate on what specific drivers you uninstalled? Especially the chipset drivers since there's no one "chipset driver" and the installer from the acer site doesn't seem to uninstall anything. Furthermore how did you uninstall the RST driver? Uninstalling without deleting the driver software seems to just revert it to the supposedly uninstalled version but deleting the driver software seems to just brick the SSD leading to a failure to boot. I would greatly appreciate any clarification.

    Cheers!
  • Harshrawat042
    Harshrawat042 Member Posts: 2 New User

    I having the BSOD(VIDEO DZGKRNL FATAL ERROR) issue, same laptop. I followed the steps you mentioned but it didn’t fixed the issue for me.

  • Jameswalter
    Jameswalter Member Posts: 71 Troubleshooter

    Blue screen crashes indicate a critical system error has occurred. These will only happen on Windows systems, and sometimes indicate a corrupted operating system or failing hardware. Update your drivers and operating system to resolve any compatibility errors.

  • kasapegu
    kasapegu Member Posts: 2 New User

    Hey mha men, All kinds of BSOD after you updates 22h1 or 22h2 of win10 or win11 JUST RE-INSERT YOUR RAM OR BATTERY OR BOTH that's all. :)