nitro an515 -57-56FC Samsung magician driver not supported
RedDarling
Member Posts: 23 Troubleshooter
I have an Acer nitro an515 -57-56FC and I recently put in a Samsung 980 M.2 2280 1Tb PCI- express 3.0x4, Nvme 1.4 V-nand mlc internal SSD so I downloaded the Samsung Magician and it display this message, there's no update and I tried looking for a Samsung nvme driver but it lead me back to the Samsung Magician and I don't want to trail and error other nvme driver
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Best Answer
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In your model, does the vmd controller appear?If it appears, do it again:a) on windows: press windows+r and type msconfig. Go into system boot and enable safe boot. Then restart windows.b) in bios: go to main tab, press ctrl+s and disable vmd controller. Windows will install the driver by safe boot. Then disable safe bootc) Reinstall samsung magician and check if the issue is resolved.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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egydiocoelho Trailblazer
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Answers
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Hi RedDarling,Did you try to install that version ? https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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So yeah thats the one one i installed, i even unistalled it and reinstalled that version0
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check if it exactly your model https://www.acer.com/ac/en/US/content/support-product/7312?b=1&pn=NH.Q2SSV.007try to install drivers:
SATA AHCI Driver (Kabylake)
Chipset Driver (Kabylake)
Serial IO Driver
they are old, but you can try it, some time old drivers work better then new one0 -
yeah my model number is an515- 57-56fc
Samsung said there SSD dont work with intel's storage controller
so I contacted Samsung about the issue they said the manufacturer didn't install it
so I contacted acer and the guy didn't know what i was talking about and said to contact Microsoft so now I'm in a endless loop0 -
omg it's so frustrating, sorry to hear that.maybe bios update can resolve the issue ? I don't sure but you can try.0
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Download this and you should be fine - https://s3.ap-northeast-2.amazonaws.com/global.semi.static/SamsungNVMExpressDriver3.3/7322A6707A720E1A71EF11A3BE1EED819E011D317626415F0281A78151C/Samsung_NVM_Express_Driver_3.3.exePlease click "Yes" if I have answered your question.
Userbench: https://www.userbenchmark.com/UserRun/311771580 -
how do you update the bios or get to it??
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batmalin said:0
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Just tried it and this popped up
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Install it from the .inf file with right click and then install or update the driver and choose have a disk and point to th .inf file
Updating the BIOS will not help much.Please click "Yes" if I have answered your question.
Userbench: https://www.userbenchmark.com/UserRun/311771580 -
batmalin said:Install it from the .inf file with right click and then install or update the driver and choose have a disk and point to th .inf file
Updating the BIOS will not help much.0 -
RedDarling said:How do I get to the .inf file it just shows the application file and tries to run it0
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RedDarling said:how do you update the bios or get to it??you can get it on acer support page,Yes, it may not help, as batmalin said, but you can try, just do it very carefully. If during the BIOS update you interfere with or turn off the computer, then it will no longer boot... the worst thing is to change the motherboard, or bios chip.so for now I think is good try all the manipulations with the drivers and leave the BIOS for later
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Batareika007 said:you can get it on acer support page,Yes, it may not help, as batmalin said, but you can try, just do it very carefully. If during the BIOS update you interfere with or turn off the computer, then it will no longer boot... the worst thing is to change the motherboard, or bios chip.so for now I think is good try all the manipulations with the drivers and leave the BIOS for later0
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RedDarling said:I have an Acer an515-57 does that matter with the pic above saying an515-51 and okay I'll try the bios after work todaysorry, it's the wrong model, you need exactly an515-57, I was not sure so show just picture and don't send a link that you can check it... if you try to install wrong bios there will be a lot of problems.Check your Inbox0
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RedDarling said:How do I get to the .inf file it just shows the application file and tries to run itPlease click "Yes" if I have answered your question.
Userbench: https://www.userbenchmark.com/UserRun/311771580 -
@RedDarling samsung magician is not compatible with sata mode rst with optane. You have to change sata mode in bios to ahci. Do it:a) on windows: press windows+r and type msconfig. Go into system boot and enable safe boot. Then restart windows.b) in bios: go to main tab, press ctrl+s and change sata mode to ahci. Windows will install the driver by safe boot. Then disable safe bootc) Reinstall samsung magician and check if the issue is resolved.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelho Trailblazer
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor!0 -
egydiocoelho said:@RedDarling samsung magician is not compatible with sata mode rst with optane. You have to change sata mode in bios to ahci. Do it:a) on windows: press windows+r and type msconfig. Go into system boot and enable safe boot. Then restart windows.b) in bios: go to main tab, press ctrl+s and change sata mode to ahci. Windows will install the driver by safe boot. Then disable safe bootc) Reinstall samsung magician and check if the issue is resolved.0
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When I was in those settings I didn't save any changes since I couldn't find the sata to achi0
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egydiocoelho said:@RedDarling samsung magician is not compatible with sata mode rst with optane. You have to change sata mode in bios to ahci. Do it:a) on windows: press windows+r and type msconfig. Go into system boot and enable safe boot. Then restart windows.b) in bios: go to main tab, press ctrl+s and change sata mode to ahci. Windows will install the driver by safe boot. Then disable safe bootc) Reinstall samsung magician and check if the issue is resolved.Hi egydiocoelho,Did you try it on acer nitro ? I think bios there different then in predator...Hi RedDarling,shut down laptop and Disconnect battery before actiontry to remove ram sticks from laptop and keep only one (if you have two of them) then try to boot.
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