nitro an515 -57-56FC Samsung magician driver not supported

RedDarling
RedDarling Member Posts: 23 Troubleshooter
edited August 2021 in Nitro Gaming
I have an Acer nitro an515 -57-56FC and I recently put in a Samsung 980 M.2 2280 1Tb PCI- express 3.0x4, Nvme 1.4 V-nand mlc internal SSD so I downloaded the Samsung Magician and it display this message, there's no update and I tried looking for a Samsung nvme driver but it lead me back to the Samsung Magician  and I don't want to trail and error other nvme driver

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    In your model, does the vmd controller appear?

    If it appears, do it again:
    a) on windows: press windows+r and type msconfig. Go into system boot and enable safe boot. Then restart windows.
    b) in bios: go to main tab, press ctrl+s and disable vmd controller. Windows will install the driver by safe boot. Then disable safe boot
    c) Reinstall samsung magician and check if the issue is resolved.

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Answers

  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
    So yeah thats the one one i installed, i even unistalled it and reinstalled that version
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon

    try to install drivers:

    SATA AHCI Driver (Kabylake)

    Chipset Driver (Kabylake)

    Serial IO Driver


    they are old, but you can try it, some time old drivers work better then new one
  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
    yeah my model number is an515- 57-56fc
    Samsung said there SSD dont work with intel's storage controller
    so I contacted Samsung about the issue they said the manufacturer didn't install it
    so I contacted acer and the guy didn't know what i was talking about and said to contact Microsoft so now I'm in a endless loop
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    omg it's so frustrating, sorry to hear that.

    maybe bios update can resolve the issue ? I don't sure but you can try.

  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
    how do you update the bios or get to it??
  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
    Just tried it  and this popped up
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited August 2021
    Install it from the .inf file with right click and then install or update the driver and choose have a disk and point to th .inf file
    Updating the BIOS will not help much.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
    batmalin said:
    Install it from the .inf file with right click and then install or update the driver and choose have a disk and point to th .inf file
    Updating the BIOS will not help much.
    How do I get to the .inf file it just shows the application file and tries to run it
  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
    batmalin said:
    Install it from the .inf file with right click and then install or update the driver and choose have a disk and point to th .inf file
    Updating the BIOS will not help much.
    How do I get to the .inf file it just shows the application file and tries to run it
    I clicked on the link you sent and ties to redownload it then I tried going to downloads then I tried right clicking it and I don't see where to go to download it from the inf file
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    how do you update the bios or get to it??
    you can get it on acer support page,

    Yes, it may not help, as batmalin said, but you can try, just do it very carefully. If during the BIOS update you interfere with or turn off the computer, then it will no longer boot... the worst thing is to change the motherboard, or bios chip.
    so for now I think is good try all the manipulations with the drivers and leave the BIOS for later



  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
    how do you update the bios or get to it??
    you can get it on acer support page,

    Yes, it may not help, as batmalin said, but you can try, just do it very carefully. If during the BIOS update you interfere with or turn off the computer, then it will no longer boot... the worst thing is to change the motherboard, or bios chip.
    so for now I think is good try all the manipulations with the drivers and leave the BIOS for later



    I have an Acer an515-57 does that matter with the pic above saying an515-51 and okay I'll try the bios after work today
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    I have an Acer an515-57 does that matter with the pic above saying an515-51 and okay I'll try the bios after work today

    sorry, it's the wrong model, you need exactly an515-57, I was not sure so show just picture and don't send a link that you can check it... if you try to install wrong bios there will be a lot of problems.

    Check your Inbox
  • batmalin
    batmalin Member Posts: 4,231 Guru
    batmalin said:
    Install it from the .inf file with right click and then install or update the driver and choose have a disk and point to th .inf file
    Updating the BIOS will not help much.
    How do I get to the .inf file it just shows the application file and tries to run it
    You have to extract the exe file with 7zip for example
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • @RedDarling samsung magician is not compatible with sata mode rst with optane. You have to change sata mode in bios to ahci. Do it:a) on windows: press windows+r and type msconfig. Go into system boot and enable safe boot. Then restart windows.b) in bios: go to main tab, press ctrl+s and change sata mode to ahci. Windows will install the driver by safe boot. Then disable safe bootc) Reinstall samsung magician and check if the issue is resolved.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
    @RedDarling samsung magician is not compatible with sata mode rst with optane. You have to change sata mode in bios to ahci. Do it:
    a) on windows: press windows+r and type msconfig. Go into system boot and enable safe boot. Then restart windows.
    b) in bios: go to main tab, press ctrl+s and change sata mode to ahci. Windows will install the driver by safe boot. Then disable safe boot
    c) Reinstall samsung magician and check if the issue is resolved.
    Hi so I couldn't find the option to switch to ahci and now I'm getting this error msg now it's constantly rebooting and I do what to do
  • RedDarling
    RedDarling Member Posts: 23 Troubleshooter
    When I was in those settings I didn't save any changes since I couldn't find the sata to achi
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    @RedDarling samsung magician is not compatible with sata mode rst with optane. You have to change sata mode in bios to ahci. Do it:a) on windows: press windows+r and type msconfig. Go into system boot and enable safe boot. Then restart windows.
    b) in bios: go to main tab, press ctrl+s and change sata mode to ahci. Windows will install the driver by safe boot. Then disable safe boot
    c) Reinstall samsung magician and check if the issue is resolved.


    Did you try it on acer nitro ? I think bios there different then in predator...


    shut down laptop and Disconnect battery before action
    try to remove ram sticks from laptop and keep only one (if you have two of them) then try to boot.