image

Predator Helios 300 model N20C3 battery not charging and is missing a hard drive

JerryWYJerryWY Member Posts: 2 New User
My battery was not charging so I tried to open up the laptop looking for a battery reset pin (still couldn't find one) and then I noticed that there's a big empty spot where the hard drive is supposed to be. See image attached (grey rectangular area next to the battery).

What should I do in this situation? Is there a way to order a hard drive? Also since my battery is also not charging, is there a way to reset it? Right now the battery is completely drained and holding the power button down doesn't do anything if the laptop isn't plugged in.


FAQ & Answers

  • Hell_JHell_J Member Posts: 59 Devotee
    edited July 5
    Hello,

    You don't have a hole in back cover next to which is battery icon?

    The HDD bay is empty and you can put in any 2.5" drive you want. I would recommend some SSD 2.5". You should have gotten a connector, with the laptop, so you can connect hard drive with motherboard, I don't see it in the picture.
  • JerryWYJerryWY Member Posts: 2 New User
    My laptop did not have a battery reset pin hole in the back cover, apparently my model did not come with it. Also, thanks for clarifying the HDD bay.
  • TabithaTabitha Member Posts: 4 New User
    My laptop I just bought one month ago, battery will not work when not plugged in. Works fine when plugged but as soon as I unplug it it dies. Please advise if I can reset battery and how to do it as there is no pin hole reset button or if I should just send it back. It’s a Helios Preditor 300
  • EaswarEaswar Ally Posts: 3,925
    Hi JerryWY,

    Did you try to charge it with different charger.
  • TabithaTabitha Member Posts: 4 New User
    sorry guys posted my question in wrong area. New to this site. 
  • StevenGenStevenGen ACE Posts: 2,417 Pathfinder
    JerryWY said:
    My battery was not charging so I tried to open up the laptop looking for a battery reset pin (still couldn't find one) and then I noticed that there's a big empty spot where the hard drive is supposed to be. See image attached (grey rectangular area next to the battery).

    What should I do in this situation? Is there a way to order a hard drive? Also since my battery is also not charging, is there a way to reset it? Right now the battery is completely drained and holding the power button down doesn't do anything if the laptop isn't plugged in.

    First, the way that ou reset the battery is for you todo this; Battery reset - Battery reset pinhole was cancelled, instead press the
    Power button for 9 seconds to reset the battery.
Sign In or Register to comment.

Who's Online849

Erika10
Erika10
Jaseer
Jaseer
Kaustubhh
Kaustubhh
LuckySoares
LuckySoares
Requiem
Requiem
SamFang
SamFang
Vicogopal
Vicogopal
vivagelato
vivagelato
+841 Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We are honored to have Leostat in the Acer Community. With their dedication, support and effort, Leostat has become one of the main collaborators. On behalf of our Acer Community Team and all of our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 2029

Total Points:6682

Total Accepted Answers: 253