Predator Helios 300 model N20C3 battery not charging and is missing a hard drive

JerryWY

My battery was not charging so I tried to open up the laptop looking for a battery reset pin (still couldn't find one) and then I noticed that there's a big empty spot where the hard drive is supposed to be. See image attached (grey rectangular area next to the battery).

What should I do in this situation? Is there a way to order a hard drive? Also since my battery is also not charging, is there a way to reset it? Right now the battery is completely drained and holding the power button down doesn't do anything if the laptop isn't plugged in.

Hell_J

Hello,

You don't have a hole in back cover next to which is battery icon?

The HDD bay is empty and you can put in any 2.5" drive you want. I would recommend some SSD 2.5". You should have gotten a connector, with the laptop, so you can connect hard drive with motherboard, I don't see it in the picture.

JerryWY

My laptop did not have a battery reset pin hole in the back cover, apparently my model did not come with it. Also, thanks for clarifying the HDD bay.

Tabitha

My laptop I just bought one month ago, battery will not work when not plugged in. Works fine when plugged but as soon as I unplug it it dies. Please advise if I can reset battery and how to do it as there is no pin hole reset button or if I should just send it back. It’s a Helios Preditor 300

Easwar

Hi JerryWY,

Did you try to charge it with different charger.

Tabitha

sorry guys posted my question in wrong area. New to this site. 

StevenGen

JerryWY said:

My battery was not charging so I tried to open up the laptop looking for a battery reset pin (still couldn't find one) and then I noticed that there's a big empty spot where the hard drive is supposed to be. See image attached (grey rectangular area next to the battery).

What should I do in this situation? Is there a way to order a hard drive? Also since my battery is also not charging, is there a way to reset it? Right now the battery is completely drained and holding the power button down doesn't do anything if the laptop isn't plugged in.

First, the way that ou reset the battery is for you todo this; Battery reset - Battery reset pinhole was cancelled, instead press the

Power button for 9 seconds to reset the battery.