PH717-72 What is considered as physical damage to components?

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Answers

  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Just to update, 

    Diagnostic was made and they determined that motherboard is faulty. I'll see what they will do next.
    Now under status says - waiting order.

    I persume that this means that is waiting for someone from acquisition to order that component that is faulty.
    I hope that this also means that they will fix this issue under warranty.

    Will update info when I get it.
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    So, now I have different type of problem.
    Let's say that this faliure of motherboard can come as sudden as rain in rainforest, should I be scared for my other Predators? 
    I have PH717-71, Helios 500 and Alienware 17 R5 that don't have warranty anymore. 
    Is this exception to the rule or do this thigs happen often? How can I prevent it from happening to my older laptops? 

    So I don't suffer nervous breakdown and small stroke every time I have to turn them on. 
    One solution would be never to turn them off.. :) 


  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Just phoned servis center. 

    They say they will order the motherboard today or tomorrow and it will take around 10-15 days to arrive, so I'll have laptop back by the end of the month.
  • I advise plugging the laptop into a grounded electrical outlet or a sinusoidal UPS to avoid power outage problems.
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  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    I advise plugging the laptop into a grounded electrical outlet or a sinusoidal UPS to avoid power outage problems.
    It wasn't plugged in when this happened, it was on battery. 
    All outlets are grounded, I think we have to ground everything when building a house.
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Hello,

    PH-717-72 is back. They changed the motherboard and except I had problem reinstalling PredatorSense because they didn't modify model (it says NG-PH717-72-77Y6). This I resolved by duplicating PH-717-72 folder in  predator sense>>plugs and just renamed one to match my model name.
    I also have some feeling that, before service, temps of CPU were not above 60°C in idle (ok, noticed that it goes to 47 but as soon as I click on taskbar icon it goes to 58-63°C) . I think they f***** up with repasting. Don't know if I just send them laptop back or repaste myself. 
    Maybe I should reinstall windows before anything.
  • Did they say what was the problem with the motherboard? About temperature, check this topic: Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
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  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Did they say what was the problem with the motherboard? About temperature, check this topic: Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
    they didn't say because they didn't do such intensive troubleshoot. They gave power to motherboard and was not responsive so they just changed it.
    From fast test that I just did, fans on "Silent mode" (up to 2300rpm) temp in Valhalla (ultra hight settings) was 92°C max CPU, I think it was like that before.
    Maybe I should just reinstall windows to get everything installed a new and will see what it says..

  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    edited July 2021
    I think those temps are due to Predator Sense, because when it's shut down fans don't work so loud. 
    So I'll reinstall everything when I get home and see what will happen.
    I don't know if I can change bios model to Predator PH717-72-77Y6 if this continues to be the problem for installing Predator Sense normally. 
    I would like to skip sending it again into service center because it would take few days to correct that.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited July 2021
    Can you upload a photo of the bios information tab? These erroneous bios information can be corrected with a program called DMITOOLS from acer. But only the repair center can correct this information.
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  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    here is screenshot of one burst of temp.


  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Can you upload a photo of the bios information tab? These erroneous bios information can be corrected with a program called DMITOOLS from acer. But only the repair center can correct this information.
    Here is the pic from bios. Why only center can correct this? Tool won't work or permision issue?

  • Because it's a risky procedure.
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  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    https://www.acerrepairblog.us/aspire-5732z-5332/using-dmitools.html

    here is what I found. It doesn't seem difficult.
    Will contact technical support from that service and see what they say.
  • Yea! But the problem is when this information is recorded. This can corrupt the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Answer ✓
    The answer from service was that they can't change model name in bios because laptop comes with Windows 10 Home OS and if they change model name Windows wouldn't activate. They did stress test and temps didn't exceed 94-95°C which Acer considers normal.

    So there is that, it seems that after restart of windows Predator Sense came to his senses and temps didn't exceed 50°C when idle.
  • I find this answer strange. It is possible to change the model name in the bios and also add a slic key, so that it is possible to reactivate windows.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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