PH717-72 What is considered as physical damage to components?

Hell_J
Hell_J Member Posts: 61 Devotee WiFi Icon
edited June 2021 in Predator Laptops
Hello,

As I posted before, that my laptop doesn't work, I was removing RAM and SSD and disconnected the battery first.
As I removed said components to return laptop to stock build, I noticed that metal protection on battery connector is somewhat deformed. One side is slightly elevated at end, maybe 0.1mm, but you can feel it under the finger if you slide over it or you can see this if you lift laptop so this connector is directly in front of you. It doesn't block or by any other means prevents battery to be plugged in. Is this something I should worry about? I mean, can they void warranty because of that?
I didn't do that and haven't looked so closely as now when I need to send laptop to service center, so I don't know if this was from before.

This metal shield doesn't do anything other than protect connector, if I got that right.

Should I try to straighten that or just leave it and see what service guy will say?
Laptop is PH717-72-77Y6

Thread was edited to add model name to the title


Best Answer

  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Answer ✓
    The answer from service was that they can't change model name in bios because laptop comes with Windows 10 Home OS and if they change model name Windows wouldn't activate. They did stress test and temps didn't exceed 94-95°C which Acer considers normal.

    So there is that, it seems that after restart of windows Predator Sense came to his senses and temps didn't exceed 50°C when idle.
«1

Answers

  • Can you send a picture of the problem?
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  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Can you send a picture of the problem?
    Will when I get home, ATM I can't. In an hour or so.
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon






    Here are the pics.
  • OK! But is the battery properly connected and providing power? Is the connector cracked or just a little deformed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    edited June 2021
    OK! But is the battery properly connected and providing power? Is the connector cracked or just a little deformed?
    I used laptop till 3pm yesterday and then it was in the bag till 10pm and when I tried to turn it on, power button just flashed and after that it won't turn on. When I plug in the AC power supply nothing lights up, it won't even light charge LED. I even tried without the battery, when I was putting battery back in that is when I noticed that deformation.
    But how could that happen? Could this be from the factory? I was extra careful because it is very expensive laptop. 

    It's just deformed as far as I can see. It doesn't seem to be cracked. 
    Connector sits in as it should.
  • Is your laptop still under warranty? Try running a power reset, but this time by pressing the power button. Turn off the computer, unplug the power adapter and lithium battery, press the power button for thirty seconds, and leave the laptop off for half an hour.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Is your laptop still under warranty? Try running a power reset, but this time by pressing the power button. Turn off the computer, unplug the power adapter and lithium battery, press the power button for thirty seconds, and leave the laptop off for half an hour.
    It's still under warranty, it was bought 15. January 2021. I ran an emergency power reset, to be exact, unplugged the adapter and pressed that button that needs to be pressed with pin. Do I need to press that one for certain period of time  too or just once is enough?
  • Try pressing for ten seconds to ensure the battery is actually reset:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Will leave that to service guys as I will send laptop to service center tomorrow. I just hope that they don't dismiss my warranty because of that connector cover, because I didn't do anything other then added some RAM and SSD few months back and it all worked great till yesterday night.
  • OK! But have you tried resetting the battery?
    Try pressing for ten seconds to ensure the battery is actually reset:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    OK! But have you tried resetting the battery?
    Try pressing for ten seconds to ensure the battery is actually reset:


    yes, pressed it for 30sec, nothing happens. Laptop still won't start.
  • Smegma11
    Smegma11 Member Posts: 99 Fixer WiFi Icon
    You're like me. You worry about things bevore they even happen. You send it in and see what they say. That probably has nothing to do with it. 
  • Can you test the power adapter with a multimeter?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    Can you test the power adapter with a multimeter?
    Sadly no. Don't have multimeter at home at the moment. But adapter lights up, that green LED, when I plug it in. 
    And all was good till yesterday 10PM, I used it from 6am to 3pm without any problem.
  • OK! To check if the battery is supplying power, try using some usb device in one of the usb's ports, like a light bulb for example, and let the battery discharge completely:

    Luminria USB em Forma de Lmpada Incandescente - Digital Drops  Digital  Drops
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    OK! To check if the battery is supplying power, try using some usb device in one of the usb's ports, like a light bulb for example, and let the battery discharge completely:

    Luminria USB em Forma de Lmpada Incandescente - Digital Drops  Digital  Drops
    Tried to plug in mobile phone to see if it will charge, but nothing happens.
    Can all this maybe be related to a faulty battery? And now they replace battery and everything is great again?
    Or could faulty battery somehow damage whole motherboard?

  • Have you ever sent the laptop to the repair center?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    edited July 2021
    Have you ever sent the laptop to the repair center?
    They got it yesterday. Said it will take 3-5 work days to diagnose the problem. Then another 2 weeks min. if they need to order some parts. In about month or so I should have laptop back. :D 

    I read the reviews on service center and there are good and bad reviews.
    For example:
    Guy tore off one key from the keyboard and they replaced it in warranty.
    Another guy got rejected, they didn't want to accept his warranty because the laptop was bought in U.S.A. Another service accepted and fixed it because laptop has internatonal warranty. 

    Do you maybe know how much it would cost to replace motherboard if they refuse my warranty? I can't find it on amazon or google. :) 
  • I don't think the repair center will refuse the laptop warranty. I suggest you wait for tech support to respond. About the other question, have you searched alliexpress?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    edited July 2021
    I found some German store that has spare parts, and motherboard for PH717-72 is 1900€ there. It shows the same processor but I couldn't find the graphics card info.

    I can't find that site anymore, I searched for 3hours for motherboard, acer spare parts by model number, by serial number, by model.. Tried everything and no luck. I found video where guy is disassembling Helios 700 with 2080 super and there are numbers on motherboard but google doesn't know search resaults.


    On motherboard says DA0ZGEMBCCO REV. C
                                     E114139 94V-0

    I couldn't find anything useful from google.


    https://www.youtube.com/watch?v=GzW2mGUL35M