Predator Sense Not Working - Predator PT315-52

NINJA17
NINJA17 Member Posts: 3 New User
edited June 2021 in Predator Laptops
My model is Predator PT315-52.I contacted acer by calling on the customer care line and they suggested me to reset the laptop ,but still the predator sense is not working.It is showing in the task manager in the details section but no icon of predator sense application occurs when i press the button on the keyboard ,also the icon i had in the start menu is no longer there .I tried to reinstall the software from official site but the problem is not resolved.

//Edited the content to add model name.

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi NINJA17,

    Try to uninstall and then reinstall the app and check the state.
  • NINJA17
    NINJA17 Member Posts: 3 New User
    Easwar said:
    Hi NINJA17,

    Try to uninstall and then reinstall the app and check the state.
    i tried it many times,the installation completes without any error but the app is still not running.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi NINJA17,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • NINJA17
    NINJA17 Member Posts: 3 New User
    Easwar said:
    Hi NINJA17,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    SO i was able to solve the problem by installing the APPXBUNDLE File (.appxbundle) present in the folder
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi NINJA17,

    Good to know thanks for your information. It will be useful for many people. ​
  • AuntyShrew
    AuntyShrew Member Posts: 12 New User
     NINJA17 said:
    Easwar said:
    Hi NINJA17,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    SO i was able to solve the problem by installing the APPXBUNDLE File (.appxbundle) present in the folder
    Hello, I am having the same issue, but when I try to install the APPXBUNDLE by double clicking, nothing happens. Would you be able to tell me what happened when you clicked the APPXBUNDLE, or what happened afterwards? Thank you.
  • AuntyShrew
    AuntyShrew Member Posts: 12 New User
    edited June 2021
    AuntyShrew said:
     NINJA17 said:
    Easwar said:
    Hi NINJA17,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    SO i was able to solve the problem by installing the APPXBUNDLE File (.appxbundle) present in the folder
    Hello, I am having the same issue, but when I try to install the APPXBUNDLE by double clicking, nothing happens. Would you be able to tell me what happened when you clicked the APPXBUNDLE, or what happened afterwards? Thank you.
    Iv'e managed to solve it. For anyone else who's APPXBUNDLE doesn't install, read this:https://community.acer.com/en/discussion/640181/ph315-53-predator-sense-wont-install
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi AuntyShrew,

    Good to know thanks for your information. It will be useful for many people. ​
  • Shivansh
    Shivansh Member Posts: 4 New User
    Easwar said:
    Hi NINJA17,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​

    Newbie here, what is this supposed to do? Please can you explain briefly. Thanks 😊
    I have also messed up. I uninstalled Predator Sense on my Predator Helios PH-315-51 and after that reinstalled it BUT whenever I do a window reset, now it doesn't come back installed, I have to install it again. So it's like a third party app now (user installed) how can i get it back as a preinstalled app? Thanks again 🥺
  • Shivansh
    Shivansh Member Posts: 4 New User
    • NINJA17 said:
      Easwar said:
      Hi NINJA17,

      # Try to get the BIOS page.
      1. Turn OFF the unit.
      ​2. Press and hold the F2 key and turn on the unit. 
      3. You will be in setup utility page. 
      4. Once you got the screen release the F2 key.
      5. Tap on F9 key and hit enter key without changing the option.
      6. Tap on F10 key and hit enter key without changing the option.
      7. Your unit will restart by itself. 

      Check this T/S and post the result. ​
      SO i was able to solve the problem by installing the APPXBUNDLE File (.appxbundle) present in the folder
      please elaborate, O kind person 🥺
  • minhyun1011
    minhyun1011 Member Posts: 2 New User
    i was facing the same issue but when I try reinstall it  the set-up stated computer not supported

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Is that through the setup.exe or using the appx :)?
  • droseleavitt
    droseleavitt Member Posts: 2 New User
    edited September 2021
    I did  fresh install of windows 10 version 21H1 on my PT315-52. After installing the drivers and windows updates the Predator Sense did not open after install. I made sure I had .net installed and the latest drivers from NVIDIA for my GPU. After reading the forum there are a few solutions that did not work for me. 

    This is how I got the Predator Sense working after contacting Acer support (which only wanted to send it to texas for repair)

    1. Download the Predator Sense software, open the zip file DO NOT EXTRCT.
    2. Create a folder on your C:\ drive like "psense"
    3. Drill into the zip file folders until you see the Setup.exe file with the rest of the files and folders. Select all the files and folders and copy them to the new folder location C:\psense.
    4. Make sure you have the latest NVIDIA drivers from NVIDIAs website
    5. Download and install the Quick Access application from Acers support page under your model, this is important since its seems the Predator sense tool uses this 
    6. Uninstall Predator Sense if its installed and reboot
    7. Now go into C:\psense and run the setup.exe by right clicking and click run as administrator
    8. check installed applications, "Settings > Apps". You should see two installs; PredatorSense and PredatorSense Service. If you do not then you have an issue.
    9. go into Services, click the search icon and type services.msc
    10. Find Predator Service. Right click on click on properties then set startup type to automatic
    11. Reboot
    12. You should see Predator Sense in your start menu, click on it and it should open

    Hope this helps others

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