Computer won't power on - Acer Predator 17 g5-793-72au

StevenGen said:

DobbyIsAnElf said:

My wife's computer will not power on. The power button will light up, and the LED on the right of the trackpad will light up, but that's it. I've tried doing a battery reset via the pinhole, waiting, and then charging the battery back to full, to no avail. Any help or insight would be incredibly helpful.
Acer Predator 17 g5-793-72au
Thank you,
Dobby

Firstly, power problems can be from numerous sources and could also be faulty at either your charger which the OEM is either the "Adapter DELTA 180W 19.5V 5.1x7.4x11 ADP-180MB KC LF Black with acer logo - acer part#: KP.18001.003 or the "Adapter DELTA 180W 19V 5.1x7.4x11 ADP-180MB KC LF black with acer logo - acer part #: KP.18001.001 or it could be from your battery which could be either the "Battery SANYO AS15B Li-Ion 4S2P SANYO 8 cell 6000mAh Main COMMON - acer part #: KT.00803.004 or the "Battery SANYO AS15B Li-Ion 4S2P SANYO 8 cell 6000mAh Main COMMON (KT.00803.004 add BIS logo) - acer part #: KT.00803.005" or it could be a short or a burned out component at the motherboard connection by the DC-IN cable and it could also be internally with components such as a surface mount ceramic capacitors or a Mosfet chip etc etc that are burned out.

To do all the above you need expertise and if you don't? Then take your laptop to either an Acer service centre in your area or an experienced technician that can fix your problem, don't try to do anything to your laptop especially circuitry related as you will damage the motherboard as all these fixes need specialist micro soldering and specialised tools. 

To do a basic check, open the back and inspect the DC-IN cable and its plug to motherboard that supplies the power and also inspect the condition of the battery physically and if its not swollen and its making good connection to the motherboard, disconnect and reconnect the battery and power on the laptop and see if it fixes your problem?

For more specialised on the spot diagnosis's (Note: if you don't know how to do this then don't do try it) inspect the voltage/amps with a multimeter to the laptop components. Do this for the charger also that has to output 19.5Volts at 9.23Amps and the battery that its at 14.8Volts and inspect the ceramic capacitors and Mosfet chip that usually burns out and restricts power and causes power related problems, so as you can see there are many factors. Btw, if you could get into Windows then you can use the cmd prompt and do a C:\battery-report.html so that you can find out all about the battery condition. That's it, hope this is some sort of help to you and all that are having power problems as its not just a simple thing.