The keyboard and touchpad are not working. Aspire Switch 10 E

System
System Member Posts: 4,552 Seasoned Practitioner WiFi Icon
in Switch Series
This discussion was created from comments split from: The keyboard and touchpad are not working. Aspire Switch 10 E.

Answers

  • rishabh23
    rishabh23 Member Posts: 15

    Tinkerer
    egydiocoelho said:
    Despite being a different model, watch this video:
    Hey egydiocoelho,
    In all this time, after I had created this thread, I knew there was no hardware problem so I was just reinstalling windows 10 hoping that it would find the correct driver for the dock. In one of my several attempts, after installation of windows, I did not dock the keyboard and went to bluetooth and other devices. Then I docked the keyboard and clicked on add devices. The keyboard started working and it also showed up there as keyboard A**** (some number I should have taken note of). After a few days, it stopped working aggain. I have tried the same method a lot of times now. Can ou identify a problem and help me out? 
    Maybe a recovery windows from some other switch 10e should help me get the correct drivers?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Since the keyboard driver has been installed, make sure it appears as a hidden device in the device manager.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    That groove that holds the magnets and has the pogo pin interface can get slightly clogged with dirt, causing there not to be enough magnetic force holding the keyboard to the tablet. The symptom is often that the USB interface between them drops out.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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