laptop camera issue in Aspire A715-51G, its not working

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mdmrx
mdmrx Member Posts: 2 New User
edited July 13 in Aspire Laptops

Hi,

I have Aspire A715-51G, for a month I have had camera issues.

I use camera software, CAMERA, from microsoft store, (when I had issues I used other softwares too but result was the same)

The camera dont usually work properly. It says "camera isnt attached"

When I restart my laptop, I see camera at device manager. When I click on camera and run the application, it again says "no camera it snot attached"

at device manager, I check and open "the hidden devices" my camera icon is grey. passive.

after a few attempts it starts running fine, after a few days issues start again..

I have opened that topic because I have done everything I know.

At last yesterday I formatted my laptop and installed win 11 again, updated iris graphic driver to latest. Everything was fine till now.. a moment ago camera started not to work.

It mustnt be a physical thing.. everytime I restarted laptop, camera appeared at device manager and sometimes work fine. if it doesnt work, it disappears and goes to hidden devices.

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[Edited the thread to add model number to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,779 Trailblazer

    The problems that you are experiencing with the camera is that the camera is faulty and its not functioning properly, you need to replace the camera with the oem cameras that your Aspire A715-51G model was fitted with, which are all the cameras listed below.

    Search the web for these oem cameras with the Acer part #'s and change the camera yourself, as its not a big job, if you are computer savvy, if you are not, then buy an external USB camera from Logitech for Creators StreamCam which is one of the best or if you don't want to spend so much, then buy the cheaper CREATIVE Live and use that, as the oem cameras will be about that price too, as the external cameras are just as good or they are an even a better cam than the oem Acer fitted camera. Good luck and hope this helps you out.

    Aspire A715-51G oem Acer fitted cameras list, search the web with the Acer part #'s

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 17,836 Trailblazer

    Hey mdmrx,

    Thanks for the detailed rundown—it’s definitely not pointing to a dead camera module. Since the webcam intermittently appears in Device Manager and even functions after a reboot, that rules out total hardware failure. What you’re describing seems more aligned with firmware hiccups or a power management conflict.

    If you’ve already done the fresh install of Windows 11 and updated drivers, one additional approach you might consider is the In-Place Recovery method, especially if you’re on version 24H2. It reinstalls your current version of Windows while keeping files and apps intact, and has helped restore peripheral stability in similar cases.

    You can find the step-by-step instructions from Microsoft here. https://support.microsoft.com/en-us/windows/fix-issues-by-reinstalling-the-current-version-of-windows-497ac6da-7cac-4641-82a5-f50398d879a0

    Also worth checking:

    • In Device Manager → Universal Serial Bus Controllers → USB Root Hub → Power Management tab, uncheck “Allow the computer to turn off this device to save power.”
    • Review Windows Privacy settings under Camera Access to ensure no app restrictions are blocking it.

    If the issue persists even after recovery, then it might be worth considering a firmware update or BIOS check before going the hardware replacement route.

    Let us know how it goes!