Predator Helios Neo 16(i9-14900HX, RTX 4060),CPU temperature reaches 91–100°C even on light use

Emadalnomai

Hello,
I have an Acer Predator Helios Neo 16 laptop, 14th Gen, with the following specs:

• Core i9-14900HX
• RTX 4060 8GB
• 16GB RAM

I'm experiencing very high CPU temperatures, reaching 100°C, even during light usage. Temperatures often stay between 91–96–100°C, and never drop, even when setting the fans to maximum speed, whether under light or heavy loads.

On the other hand, I noticed that one of my friends has the exact same laptop model, but his CPU temperature never exceeds 78°C, even with the fans on automatic mode.

I found out that the CPU uses liquid metal, but I don’t know the exact type.

• Does anyone here know the exact brand/model used by Acer?
• Is it possible to replace it with PTM7950?
• Has anyone tried PTM7950? If yes, what were the temperatures after applying it?

For context:

The laptop is brand new, and it's been reaching high temperatures since the first time I turned it on.

I’ve attached an image showing the CPU temperature, usage percentage, and fan speeds.

Any help or advice would be greatly appreciated.

Axxo

A Predator Helios Neo 16 CPU reaching 91-100°C, especially during gaming or intensive tasks, is within the normal operating range for this type of laptop, but it's also on the higher side and could indicate potential issues if sustained. While these laptops are designed to handle such temperatures, consistently high readings may warrant investigation.

Here's a breakdown of why this happens and what you can do:-
Why it gets hot:-
High-Performance CPUs:
Gaming laptops often have powerful CPUs that generate a lot of heat when working hard.
Thermal Design:-
The Helios Neo 16, like many gaming laptops, uses advanced cooling solutions like custom fans, liquid metal thermal grease, and vector heat pipes to manage heat, but there's a tradeoff between performance and temperature.
Intensive Tasks:-
Gaming and other demanding tasks put a heavy load on the CPU, causing it to heat up.
Potential Issues:-
If temperatures consistently stay at the higher end of the range or spike frequently, it could be due to:
Poor ventilation: Dust buildup on fans and vents can restrict airflow, trapping heat.
Fan problems: Failing or malfunctioning fans may not cool effectively.
Thermal paste issues: Poorly applied or dried-out thermal paste can hinder heat transfer. 

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