Nitro AN515-57 why when i charge my laptop directx always crash?

rifkyyy
rifkyyy Member Posts: 2 New User
edited May 30 in Nitro Gaming

idk why when i play games with my laptop on charge is always crash with directx error i already download newer driver. but when i unplug my charge its not crash

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,916 Trailblazer

    Hi, always post your full laptop model and what Windows version you have so we can help you better. Keep the adapter/charger plugged in 24/7 and make sure that the battery is fully charged to 100% before playing games.

  • rifkyyy
    rifkyyy Member Posts: 2 New User

    System Information

      Time of this report: 5/30/2025, 23:21:31
    Machine name: DESKTOP-V6BDRLV
    Machine Id: {8774517D-6258-41D3-B66A-9CD1ECDF034D}
    Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
    Language: Indonesian (Regional Setting: Indonesian)
    System Manufacturer: Acer
    System Model: Nitro AN515-57
    BIOS: V1.20 (type: UEFI)
    Processor: 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz (12 CPUs), ~2.7GHz
    Memory: 16384MB RAM
    Available OS Memory: 16164MB RAM
    Page File: 6389MB used, 12717MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Supported
    DirectX Database Version: 1.7.0
    DxDiag Version: 10.00.19041.3636 64bit Unicode

    i always fully charged my battery when i play games idk why it always crash when i play games with plugged charge

  • Axxo
    Axxo Member, Ally Posts: 1,781

    Could be heat-related - try using a small fan to blow into the air intakes to see if that helps. Does it just act like it loses power or does it shut down in a normal manner? Heat-related does not always mean too much heat as it is very possible that a single resistor, capacitor, transistor, or etc. is just too sensitive to even normal levels of heat.

    Remove ALL power and re-seat all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug. Remove the dust bunnies and clean the vents. Check that the fans work (before and after opening the case). If a laptop about all you can do is re-seat the memory and clean the vents (still can try adding a small fan as a test).

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