Graphics card driver problems and insufficient support in Nitro An16-41

First of all hello, I use Google Translate so I will explain it simply and explanatorily.

I bought my computer 1 year ago. I registered it immediately. I had no problems for the first months. Then in the 2nd-3rd months when I entered the games, the graphics card automatically switched from optimum to nvidia 4050. I had no problems, there was a small lag and then it was fixed. I thought this was normal. When I switched to the nvidia graphics card in the 2nd-3rd months, my screen froze and my mouse did not appear on the screen even if I moved it. When I waited for a while, the computer restarted itself. I also tried the ctrl+****+w+b key combination. In short, it was like that for a while, I could not use nvidia. When I deleted the driver, my problem went away. I downloaded the one on your site and had no problems. Then I started having problems with it too. Sometimes I had problems and sometimes I did not. And this is very annoying. I reset it many times, I used all the driver versions many times but I had the same problem. When I called Acer customer service, they said "If your problem sometimes occurs, it is not hardware but software. Use the software on the website." However, I experience the same problem despite using it. This problem sometimes occurs and sometimes does not.

My second problem: When my amd graphics card has updated itself for the last 15 days, "normally the 660m version was downloaded and I did not have any problems, now it does not cause problems when it is named amd radeon tm. However, I have problems when it is automatically updated again."

The problem I am experiencing is that I can use the computer when I update it. When I restart it, the colors on my keyboard go away, my computer stays on a black screen immediately after the acer logo is loaded and then goes to a blue screen. I enter safe mode, uninstall the amd 660m driver and the problem is solved. However, it automatically downloads again. It was not a problem when it was downloaded before, it has been like this for the last 15 days. I am also experiencing the nvidia problem.

1- What is the problem with nvidia and amd drivers? How can I solve it? There are versions from 2-3 years ago on your site. You should provide us with reliable drivers that are compatible with our system, if you did, where can we find them? Drivers from 2022 are useless.

2- I can never access Amd drivers, when I download the drivers from your site, they do not install and give an error.

3- You should update the driver and bios for us. It is not stable at all, most of the features in the nitro sense application you published do not work, it is not stable.

Please inform us, help us. Using the computer has become torture for me. If it continues like this, I will sell this computer and never buy an Acer product again. My hours have been wasted, I have been dealing with these problems for hours. Please provide me with support. How will I solve it, how will I reach you?

Acer nitro An16-41 R5 7535HS 16 GB+8GB Ram (8gb+ I added it myself, I bought it by paying attention to its features to make it compatible.) Nvidia 4050

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StevenGen

https://community.acer.com/en/discussion/724710/graphics-card-driver-problems-and-insufficient-support-from-acer

You should not have upgraded your Nitro AN16-41 and added a 1x 8GB DDR5-5600MT/s CL46 ram module, as running unequal ram capacities could also cause freezing problem to your laptop. The AMD R5 7535HS cpu has a max design capacity by AMD of 64GB DDR5-5600MT/s CL46 type ram and its best in these laptops to have 2x ram modules of equal capacity of the same exact spec ram, for example, you should have added a 1x16GB DDR5-5600MT/s CL46 type ram for a total of 32GB DDR5-5600MT/s CL46 equal spec modules in both ram slots. Be aware that your Nitro AN16-41 laptop will also run with max total capacity of 2x 32GB DDR5-5600MT/s CL46 type ram for a total capacity of 64GB for best performance and to widen its editing and gaming capabilities.

The problem that you are having and why you are getting…."the colors on my keyboard go away, my computer stays on a black screen immediately after the acer logo is loaded and then goes to a blue screen"….is because of the laptops "Super I/O controller IT5570E EC chip" that is freezing in your laptop and it needs a Hard Reset, as doing a proper reset like for this chip should reset the EC chip and your laptop should boot properly, if it doesn't, then this chip is faulty and needs to be changed by a technician, as this chip also needs to be reprogrammed like a bios chip if replaced.

Hard Reset - Remove eleven (11) screws from the base cover to the upper case of your Nitro AN16-41 laptop, starting from the upper side, pry to release the upper side latches, continue releasing the remaining latches. Then remove the lower case.
Press the power key for 15 seconds to release all power to the laptop and then disconnect the main battery cable from the mainboard, then take the main battery out. Then disconnect the RTC/BIOS battery and then short the bios batteries + & - pins at the mainboard plug (as shown at plug B below) to reset CMOS and then take all the ran out.

Leave the laptop like that for at least 30min so that EC and Chipset chips reset completely and then reconnect everything, if you have 2x ram modules, only connect 1x ram module and alternate the two ram modules and see if its not one of the ram that is faulty and could be causing the boot problems also, as the laptop should boot properly with an image on the screen.

With the NVidia RTX4050 gpu driver, uninstall all the previous NVidia drivers with DUU uninstaller in safe mode, then install the NVidia App and scan your AN16-41 laptop for the latest RTX4050 gpu driver which is the driver version 576.40 and install that, which and btw, I'm using in my Predator PHN16-71 laptop and my RTX4050 with the 576.40 driver works perfectly and should also work perfectly in your Nitro AN16-71, as its not the gpu driver that is the problem in your laptop.

Also, make sure that you have the last AN16-41 bios version 1.25 installed and your Win-11 version 24H2 is updated to the last OS build: 26100.4061, as updating to this last OS Win-11 update will install all the AMD required drivers for the AN16-41 drivers. Doing all the above will make your AN16-41 laptop perform 100% and without any black screen and/or freezing. Good luck and hope this helps you out.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Puraw

https://community.acer.com/en/discussion/724710/graphics-card-driver-problems-and-insufficient-support-from-acer

Hi, download DDU freeware from Wagnardsoft.com and boot to Safe Mode (see link)
https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f
https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Uninstall both AMD and Nvidia GPU drivers in 2 runs, don't install anything Windows will reinstall the correct drivers automatically after you click on the box in DDU "Clean and restart" (see pictures) or the GPU drivers will be offered as Optional updates in Windows 'Check for updates".

RobbStark

First of all, let me say this, I entered safe mode and deleted all the graphics card software with DDU. And my computer worked. I had no problems for 2-3 days. But today, when I switched from optimus graphics card to ndvida graphics card (it automatically switches when I click on games), my screen froze. I can change the volume, when I change it, I hear sound from my computer. However, the screen and mouse freeze and restart after waiting. It continues to work stably with optimus. When I switch back to ndvida, I have problems. I put it in safe mode, delete all the graphics card drivers and my problem is over. I don't have a problem for 1-2 days, then I repeat the same process again and I get tired of this situation. When I asked about chat gpt etc., the answer to me is that amd-ndvida driver conflict. I install old and new versions, they usually work when I first install them. Later, the problem occurs. When I switched from optimus to ndvida again, my screen froze and I only removed the amd graphics card with ddu by entering safe mode. When I turned on the computer I could use it but I restarted it again. When I restarted it, it was working on ndvdia 4050 and my screen froze again. This time I deleted all the drivers. I only installed the 4050 from the acer website. My problem was fixed. But I know that I will have this problem again in 2-3 days. Also, I can't do what you mentioned, I couldn't see a video on youtube on how to do it and the photo you sent is very blurry. When I called Acer, they said "If you are experiencing the problem not constantly but occasionally, it is not hardware related but driver related." I explain it, I tried all the drivers, I download the one from the acer website but I experience the problem again. In response, they said to me to download the ones from the acer website and snapped at me.

As if the problem was with me. Look, I download the drivers from the acer website, the problem is solved and continues after 2 days.

I install the drivers from ndivida, amd original website with suitable or automatic driver search applications, my problem is fixed. After 2-3 days or maybe 1 week, my problem occurs again.

The problem I experience intermittently is this, I'm telling it for the last time.

The screen management mode is automatic.

It works with optimus in low power mode, when I open a game it automatically switches to the ndvida processor. I hear the switching sound. When it switches, my screen freezes and the last image remains fixed. The fans speed up, etc. then the computer restarts. I don't have any problems when I'm on optimus. I have them when I switch to ndvida. I wouldn't delete the versions or do anything before. For example, I had that problem today, I wouldn't enter the ndvida processor for 2-3 days. When I entered on the 4th day, I wouldn't have any problems. I wouldn't have any problems on the 5th or 6th days. But I would experience it again later.

So I don't know what's causing the problem, but I'll try the method you mentioned. I hope it doesn't cover the warranty.

enscban

https://community.acer.com/en/discussion/724710/graphics-card-driver-problems-and-insufficient-support-in-nitro-an16-41

I have the same problem and I am very tired, I will take it to the warranty during the week, I tried everything you said. I also called the customer service representative and they told me that you are experiencing these problems because you are using Win11 Pro. They said that if you switch to Win11 Home, the problem will go away. I tried that too but I still have the same problem.

RobbStark

https://community.acer.com/en/discussion/comment/1342383#Comment_1342383

Sanırım kronik bir durum. Garanti ekstra para çıkarır diye yollamaya çekiniyorum. Ama göndereceğim gibi duruyor. Ben şuanda çözümü ekran kartını sadece ndvidia üstünde kullanıyorum. Amd driver indirmedim ve kullanmıyorum. Geçişlerde sanırım çakışıyorlar. Ve bu yazılımsal bir durum.

I think it's a chronic issue. I'm hesitant to send it in because the warranty will cost extra. But it looks like I'll send it in. My solution right now is to only use the graphics card on NDvidia. I haven't downloaded and am not using the AMD driver. I think they're conflicting during the transitions. And this is a software issue.

StevenGen

https://community.acer.com/en/discussion/comment/1341301#Comment_1341301

Have you got all the AMD Navi 3 graphics with up to 6 WGPs drivers uninstalled from the AN16-41 laptop, as then the Optimus settings will not work as there is no drivers. Btw, I’m using a PHN16-71 laptop that has always worked and was setup in bios to work only on the dedicated RTX4050 gpu and I’ve had no problems with this laptop only working with the RTX4050 gpu, as it never freezes or crashes and works perfectly, so the same should be happening with your Nitro AN16-41 laptop too.

What I think is happening in your AN16-41 is that the bios is corrupted and the bios > advanced > display mode > if set to Nvidia GPU only, switches to Optimus and the AMD cpu graphics, which it should not. This is a mainboard problem or a bios chip programming problem and either the bios is corrupted or the board is faulty. Send your Nitro AN16-41 to Acer Tech Support and get them to fix this issue.