Suspected Battery Replacement Without Authorization (Acer Nitro AN515-58)

jmkiok
jmkiok Member Posts: 10

Tinkerer

My Nitro AN515-58 came in for LCD repair only, but battery behavior changed. The serial number is suspiciously short and cycle count is missing. I suspect the battery was swapped.

After conducting a thorough hardware check using powercfg /batteryreport and system tools, I discovered the following:

  1. Battery Model: AP18E8M – matches the original model.
  2. Serial Number: Reported as “12182” – this is unusually short and inconsistent with Acer OEM battery serial formats.
  3. Cycle Count: Not reported (“-”) – a sign of either a used, reset, or non-OEM battery.
  4. Battery Health: Quick battery drain, with noticeably reduced battery life since receiving the unit.

Can someone please help me what to do because its just 2 days after I claim my laptop and noticed my battery is draining quickly, I am very careful on my battery since a purchased my laptop and even stayed it in 80% battery, I also casually uses it in gaming coz I've been more focused on productivity software's for engineering like autocad and staad.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,640 Trailblazer

    Hi @jmkiok you haven't mentioned whether the device was serviced by an official Acer service center or is under warranty, but the first thing you should do is file a complaint with the service center.
    If the service center is part of Acer, you can also report your case directly to Acer so they can review your issue. Go to the following address:
    support.acer.com

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