Aspire 15 A15-41M-R7ZM-Laptop cannot be turned on via docking station

Despoter
Despoter Member Posts: 1 New User
edited 10:00AM in Aspire Laptops

Setup:

  • Laptop: Acer Aspire 15 A15-41M-R7ZM
  • Docking Stations tested:
    • Acer USB Type-C Dock II
    • HP USB-C Dock G5

Description:

  • My laptop works in general with both docking stations (video, USB, etc.), but the power button on the docking station does not turn the laptop on.
  • The power LED on the docking station remains on, even when the laptop is turned off – which, according to specifications, should not be the case.
  • BIOS and firmware are up to date, and the relevant BIOS settings are enabled.

Additional Tests:

  • The Acer docking station does not work with another laptop either.
  • My Acer laptop does not work with the HP docking station, even though the HP docking station works fine with my HP laptop.

Does anyone have any idea what could be causing this behavior or what else I could try? I also found an old, similar issue but no clear solution.

Acer Dock II USB Type-C Power button function not working on dock — Acer Community

[Edited the thread to add model name and issue detail to the title]