Force shutdown works, but Windows shutdown panel not responding on Acer AN515-54

valdyar
valdyar Member Posts: 2 New User
edited 1:53AM in Nitro Gaming

Model Number: AN515-54

My laptop uses windows 11 which I previously upgraded from windows 10 for a long time. I have a problem with the laptop that can't shut down in the windows panel as usual. but if forced shutdown using the button on the keyboard, it can be forced to shut down. and try other shutdowns using BIOS, and it can Shutdown. but why if the usual method in the windows start panel and in the power shutdown panel can't shut down? For BIOS info, it's also strange that the boot system has 2 boots... is this usually having 2 boots?

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,428 Trailblazer

    Hi, show the Info screen of BIOS (first screen) how HDD0 and HDD! are listed, no you can't have two Windows bootloaders installed unless you have a Dual Boot configuration, if you have 2 Windows versions installed on two drives, backup and reformat the drive you use for data only normally the 2nd PCIe/SATA slot. Both slots are for Gen3 SSDs, 3 x4 lanes

  • valdyar
    valdyar Member Posts: 2 New User

    Yeah I also think like that, which means there may be 2 windows installed on my laptop, so I consciously to format the SSD that previously installed windows, but there are still 2 boots in the BIOS. I have also reinstalled windows, but there are still 2 boots. and the problem of the laptop cannot be shut down is still the same.

    HDD0 Lexar SSD ( … )
    HDD1 V-Gen SSD ( here is the windows i installed )

    HDD2 ST1000 HDD ( … )

    i hope you understand, because sorry my English is bad.. n i'm from Indonesia..

  • Puraw
    Puraw ACE, Member Posts: 15,428 Trailblazer

    Backup your boot drive and in the BIOS Information tab change Sata mode from RST Premium with Optane to AHCI and reboot. This has nothing to do with Windows OS, reinstalling or resetting Windows won't affect BIOS. If you don't see the Sata mode options press Ctrl+S in BIOS to show the hidden settings.