can't shutdown in panel power button windows

valdyar
valdyar Member Posts: 1 Newbie

Model Number: AN515-54

My laptop uses windows 11 which I previously upgraded from windows 10 for a long time. I have a problem with the laptop that can't shut down in the windows panel as usual. but if forced shutdown using the button on the keyboard, it can be forced to shut down. and try other shutdowns using BIOS, and it can Shutdown. but why if the usual method in the windows start panel and in the power shutdown panel can't shut down? For BIOS info, it's also strange that the boot system has 2 boots... is this usually having 2 boots?

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