Why does my Acer Nitro 5 AN517-55 keep freezing?

MrPostman
MrPostman Member Posts: 1 New User

I've had my laptop for about 3 years and not long ago, I decided to add a WD_BLACK 1TB SN7100 NVMe Internal Gaming SSD Solid State Drive for more storage and then I added two Crucial 16GB DDR4 RAM 3200 MHz (PC4-25600) giving my computer 32gb of RAM. After that, my computer started freezing for one minute every 10-15 minutes. I tried doing a hard reset on my computer but that didn't work. I also tried taking one ram stick out but that doesn't work either. Is there any way that I could fix it?

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,431 Trailblazer

    The Acer Nitro 5 AN517-55, 2021-22 models, don't support RAM with XMP profile. This means that while you can install high-speed RAM, it will run at the default JEDEC speeds rather than the higher speeds enabled by XMP. Corsair Vengeance has XMP profile and will start at its lower base speed when XMP is not supported in BIOS, this may cause the freezing you described. Upgrading the Nitro 5 AN517-55-5354 I may get some help finding the right RAM — Acer Community

  • StevenGen
    StevenGen ACE Posts: 13,309 Trailblazer

    Freezing problems could be from many sourced and as you have got a new M.2 drive and new ram, with the ram make sure that its the Crucial DDr4-3200MT/s CL22 type ram and noy a higher or lower ram or an XMP overclocked ram as that could be a freezing issue also.

    The other cause of freezing is the EC chip or Chipset or bios which you need to make sure that your AN517-55 has its last bios version 2.16 and the gpu vram firmware version v1.04 installed as all this can cause freezing if its not up to date also Win-11 24H2 version installed and all windows updated to OS build: 26100.3037 also installed.

    Do all that as that should fix your freezing, also play all games thorough the NVidia GeForce Experience software also which has your gpu's best settings for supported games. Otherwise your laptop has either an EC or a Chipset or bios chip that is fatuity and need to be checked by a technician. Good luck.

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  • Axxo
    Axxo Member, Ally Posts: 1,242

    Let's try the methods below and check if any of the resolves fixes the issue.

    Method 1: Perform SFC Scan and Repair Windows Image
    -This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

    1. Open command prompt with administrator access
    2. Type each command below and wait until scan is completed.
    • sfc /scannow
    • DISM /Online /Cleanup-Image /CheckHealth
    • DISM /Online /Cleanup-Image /ScanHealth
    • DISM /Online /Cleanup-Image /RestoreHealth

    Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

    1. Close the command prompt.

    Method 2: Perform Clean Boot

    • This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.
    1. Open the run box by pressing the Windows Key + R and type msconfig
    2. System Configuration Utility box will open and by default you are on general tab.
    3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
    4. Click on services tab
    5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
    6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
    7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
    8. Disable all application that you're not using. You can simply just click on them and select disable.
    9. Click OK , Apply and close the configuration utility.

    Method 3: Update Driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Mice and other pointing devices
    3. Right-click HID-compliant mouse and select Update driver
    4. Select Search automatically for drivers
    5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 4: Roll-back driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Mice and other pointing devices
    3. Right-click HID-compliant mouse and select Update driver
    4. Select Browse my computer for drivers
    5. Select Let me pick from a list of available drivers on my computer
    6. Select any older driver from the list and click next
    7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue. Hope this helps.

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