Windows 11 bluetooth audio rapidly muting and unmuting in AN515-58

EebyDeebyHeeHee
EebyDeebyHeeHee Member Posts: 12

Tinkerer

edited February 2 in Nitro Gaming

I've had issues with my bluetooth audio for a while now before where my headphones would audibly say connected but audio would play through the speakers instead, then it would say connected again and it would work fine, but now whenever I connect to bluetooth it just does this thing where I can see the audio muting and unmuting really fast and when I try to watch something or play a game it doesn't play any audio at all. I restarted my pc the first time then it was fine but now it's doing the same thing again. Can anyone help me please?

[Edited the thread to add model number to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 13,931 Trailblazer

    I suggest that you first refresh the Bluetooth driver by following the below steps and if this persists then uninstall the Wi-Fi and BT drivers and then reinstall them with your PCs oem Acer drivers from the Acer Drivers and Manuals page and allow windows update to update them later on to their latest versions suitable for your PC, as doing this should solve this Bluetooth connection problem.

    Bluetooth and Wi-Fi driver refresh

    Go to > Device Manager > Bluetooth > select the Wireless Bluetooth > right click the card Properties > Driver > Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > and then pick the last and most recent dated BT driver that is in that list, and reinstall that driver, as afterwards your BT should work.

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  • EebyDeebyHeeHee
    EebyDeebyHeeHee Member Posts: 12

    Tinkerer

    I don't know what my PCs oem drivers means. I clicked the Acer drivers page and I cant find any drivers for wifi or whatever BT is. And I don't know when the next windows update will be. I don't want to uninstall these drivers if I don't have a way to download them back if I uninstall the wifi driver

  • EebyDeebyHeeHee
    EebyDeebyHeeHee Member Posts: 12

    Tinkerer

    I don't know how to set up new drivers either

  • StevenGen
    StevenGen ACE Posts: 13,931 Trailblazer
    edited February 2

    PC oem is what Acer model your PC is? As you haven't told us what it is? If you can't find drivers at the Acer Drivers and Manuals page for Bluetooth or WLAN then your laptop is too old and Acer has stopped support, as its impossible that your laptop doesn't have either a WLAN card only or a combination WLAN/BT card driver(s) on the Acer support page.

    What is your PC laptop or desktop model number? If its a laptop it should be something like these numbers, if its an Aspire its either an A315-xx or the newer model is an Aspire A14-5xx, if its a Nitro its an AN515-xx or the newest models are ANV15-xx, do not give us what the model number is written on the back sticker like a number like this: N20C1, as that is not how your laptop model number is identified by. get back to us with appropriate and exact information of your Acer product before we can give you correct advice. Good luck.

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  • EebyDeebyHeeHee
    EebyDeebyHeeHee Member Posts: 12

    Tinkerer

    Oh yeah my bad I forgot to list it. I have an acer AN515-58

  • EebyDeebyHeeHee
    EebyDeebyHeeHee Member Posts: 12

    Tinkerer

    And i was able to find bluetooth drivers on that website i figured i would download the latest one, but I dont know how to install them. I clicked the download button but idk what to do with the actual file in my file manager.

  • StevenGen
    StevenGen ACE Posts: 13,931 Trailblazer

    To install these drivers go to the Acer Drivers & manual page for the Nitro AN515-58 and download the Wi-Fi and Bluetooth onto your laptop. then do the below for both to install these drivers.

    Install for Windows 11

    Go to Device Manager

    Right-click on your Wi-Fi adapter in Device Manager

    Select “Update Driver”

    Select “Browse my computer for drivers”.

    Browse and select the location of the driver file you downloaded

    Follow the prompts to complete the installation

    Once the installation is complete, reboot your computer to make sure the new driver takes effect After rebooting, check to see if Wi-Fi is working properly

    Check the Device Manager again to make sure there are no warning signs next to the Wi-Fi or Bluetooth adapters. Good luck.

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  • Axxo
    Axxo Member, Ally Posts: 1,535

    Here are some suggestions. You can follow these steps to check the problem of fast audio mute and unmute:

    Driver

    Update audio driver:

    Visit the HP official website and download the latest Realtek audio driver.

    In Device Manager, check if there is an update available and install the latest driver.

    User Account

    Create a new user account:

    Create a new local user account to test whether the problem is related to a specific user account.

    If the problem no longer exists under the new account, it may be a configuration problem with the original account.

    How to create a new user account:

    To do so, right-click Start->Terminal/PowerShell/Command prompt (Admin), and enter the following commands:

    net user user1 pass1 /add
    net localgroup administrators user1 /add
    (Substitute "user1" and "pass1" with the username and password of the new user.)

    After creating the user, reboot the computer, select the new user, and log in. See whether the issue persists.

    Set a different default audio device

    Change the default audio device:

    Right-click the volume icon in the lower-right corner of the taskbar and select "Sound Settings".

    Under "Default Device", select a different speaker or headset as the default device.

    Disable other hardware devices:

    In Device Manager, find and right-click the non-default audio device and select Disable device.

    Check EV (Event Viewer)

    Check system logs:

    Open Event Viewer (you can find it by typing "Event Viewer" in the search bar).

    Navigate to Windows Logs > System and check for errors or warnings related to audio drivers or hardware.

    Reset Windows

    Perform a reset:

    If none of the above steps fix the problem, consider performing a Windows reset.

    In Settings > System > Recovery, select Reset this PC.

    Select Keep my files to keep personal files or Remove everything for a complete reset.

    ——————————————————————-

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  • EebyDeebyHeeHee
    EebyDeebyHeeHee Member Posts: 12

    Tinkerer

    @StevenGen I tried installing the new driverss but it just says that the best drivers are already installed. It wont let me change it.

  • EebyDeebyHeeHee
    EebyDeebyHeeHee Member Posts: 12

    Tinkerer

    @StevenGen ok I just restarted my pc and the audio is playing through my blutooth now but idk if its gonna keep working because i restarted my pc last time as a temporary fix then it started acting up again so idk what to expect

  • StevenGen
    StevenGen ACE Posts: 13,931 Trailblazer

    Do the refresh for all the Bluetooth and the Wi-Fi drivers in Device Manger like I've instructed you above, as some other sections of these drivers are corrupted and need refreshing, so try that as it will work. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • EebyDeebyHeeHee
    EebyDeebyHeeHee Member Posts: 12

    Tinkerer

    @StevenGen Okay I refreshed/updated all the drivers for bluetooth and the wi-fi but it seems like only a temporary fix. What should I do if this problem persists?

  • StevenGen
    StevenGen ACE Posts: 13,931 Trailblazer
    edited February 8

    If this problem persists then open the back of the laptop, disconnect the main battery and take the Wi-Fi/BT card out without disconnecting its antenna wires and clean the cards pins and mobo slot pins with isopoll alcohol and reconnect everything and try again. If this does not fix the problem change the Wi-Fi/BT card to the card shown below. Good luck.

    Acer Wi-Fi/BT cards fitted to the AN515-58 laptop

    image.png

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