How to fix Electric sound Issue on Predator Orion 7000 - PO7-640 during high GPU usage?

Waleed20011
Waleed20011 Member Posts: 5

Tinkerer

edited January 29 in Predator Desktops

Hi there, I have had a problem for 2 years now. when playing high games like Call of duty series or any games with high usage of GPU I hear an electric sound while playing. I tried a 3.5mm headset and USB headset and a wirless headset, but all of that doesn't work and still hearing electric sound while playing, and tried to get an AMP or external soundcard and still no fix. the only solution that works for me is Bluetooth headset but I don't love and enjoy with Bluetooth headset because it has a delay between the PC and the Headset, I returned the device when was under warranty but they didn't fix it. I don't know what to replace is it the PowerSupply or what? please hepl ):

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,447 Trailblazer

    Hi @Waleed20011 make sure that the equipment is connected to a grounded wall socket.
    If you use an extension cord, make sure that the extension cord is grounded and is connected to a grounded wall socket.

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  • Waleed20011
    Waleed20011 Member Posts: 5

    Tinkerer

    yes it's grounded and i tried the PC in 3 different houses but no fix

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,447 Trailblazer
    edited January 27

    It must be a problem with the filters in the electrical circuit that do not isolate well, so I am not sure if it is an internal problem or a power supply problem, but the strange thing is that the problem does not play through Bluetooth, if it were a problem with electrical spurs, it should affect all audio regardless of whether it is the internal speaker, wired headset/speaker or headset/speaker via BT.
    When sent it to be repaired, had the problem disappeared?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • billsey
    billsey ACE Posts: 35,677 Trailblazer

    What do you actually mean by "an electric sound"? buzzing, crackling, thunder? :)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Waleed20011
    Waleed20011 Member Posts: 5

    Tinkerer

    No, they hadn't fixed it they said that the problem wouldn't show up for them because the problem does not appear until you play the game for 1- 1:30 hour after that comes the problem

  • Waleed20011
    Waleed20011 Member Posts: 5

    Tinkerer

    Like a thunder sound but in continuous sound and i heard someone say its about EMI shield conflict with electromagnetic or something.

  • Waleed20011
    Waleed20011 Member Posts: 5

    Tinkerer

    Also, I Formatted the device six times but no fix

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,447 Trailblazer

    The strange thing is that it doesn't happen if you have the sound via Bluetooth, can you confirm this?
    Can you try a different socket that is not in the same room?

    I'm not sure if the problem is with the computer, unless it's when it gets hot in the game and some electronic element is causing it.
    Honestly, I don't know what could be happening, sorry.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • Axxo
    Axxo Member, Ally Posts: 1,350

    Occasionally Its the port. Whenever you hear it, unplug and replug the headphones, or turn down the gain slightly. Usually fixes it for me. In really bad situations it could be just a bad setup for the motherboard or USB slot, or Maybe you are placing it near something causing the buzzing sound.
    Try plugging in the rear port instead of the front one. If that helps you should get a longer cable to use with your headphones. I also use an extended cable for this reason.

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