Why does Helios 300 charge drop to 0% and Microsoft AC adapter disappear while gaming on AC power?

Sudyumna
Sudyumna Member Posts: 5 New User
edited 3:56PM in Predator Laptops

I have noticed few things:

  1. When charge goes to 0% the driver for 'Microsoft AC Adpater' disappears in device manger. Rescanning hardware brings this back.
  2. Restarting laptop brings charge back to 95% or above.
  3. I checked battery health and the results were somewhat interesting.

As you can see the battery capacity goes over 100%, even more than 1000% at times.

Is this purely a hardware issue or is there something I can do about it?

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,641 Pathfinder

    @Sudyumna

    Try the power reset: turn off the laptop, unplug the charger, and hold the power button for 15 seconds.

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