RGB keyboard on predator helios (NOT THE NEO), not working after motherboard replacement

ApplePie59
ApplePie59 Member Posts: 9

Tinkerer
in Predator Laptops

So had my motherboard replaced due to overheating and self shut down problems and the problem in the title, I've actually had it before. When I just bought the laptop predator sense did not work AT ALL, whatsoever, but that luckily isn't the problem right now. My problem now is that my keyboard is stuck on this blue light and whatever I do I can't change it. Predator sense just doesn't do anything. I've tried reinstalling predator sense, downgrading predator sense, uninstalling the HID for the keyboard, manually starting acer lighting services. NOTHING, at all, works. I don't recall how I fixed it the first time I had this problem back in July. What I do notice is that "acerlightingservices" shuts down automatically, however I can not seem to make it work whatever I try. When I manually start it, it'll just turn off in a few seconds. If I set it on a failure script, when it turns of it'd attempt to restart the service, it just gets into an endless loop of trying to restart it. Please someone help me. I've got everything up to date, it's purely acerlightingservices stopping automatically and predator sense not being able to change the lighting…

Answers

  • StevenGen
    StevenGen ACE Posts: 12,736 Trailblazer
    https://community.acer.com/en/discussion/719286/rgb-keyboard-on-predator-helios-not-the-neo-not-working-after-motherboard-replacement

    If Acer technicians changed the mobo for your PH18 or 16-xx model laptop then get them to fix the "acerlightingservices" problems for your laptop, don't try and do anything yourself as they can and will void the warranty if you do something that will corrupt anything and or you open the laptop, be aware that any parts on these laptops are hugely expensive if you need to pay for a mobo yourself, just look at what a mobo costs. i suggest that you take/send the laptop back and get Acer to repair these issues 100% even if its a software problem, as it could be related to your new mobo. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

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