FF.G17TA.001 - Acer Predator Connect X5 5G - Does not remain online

ASEjet75
ASEjet75 Member Posts: 2 New User
edited January 4 in Gaming Accessories

For the router to work correctly I need to plug it in, wait for at least 10 minutes, and only then turn it on.
Then it randomly goes offline.
It says it is receiving a 5G signal (Blue Led & on dashboard), but it does not remain connected. It just disconnects randomly, making internet use nearly impossible.

It is then still shows a blue LED, but the first dashboard icon changes to a greyed out.

Then sometimes it just shows 2 red LED's on the 4G and 5G.

I've had the unit for a year but it has never worked correctly. I have tried with 3 different SIM cards (Free.fr, Telenet Belgium, Vodafone NL), and it is always the same issue.

Thinking it was due to poor reception (Going randomly from 5 to 2 bars), I tried to improve signal reception by using an external antenna. (https://www.lancom-systems.com/products/software-accessories/accessories/airlancer-i-360d-5g). But that did not help.

Part Number: FF.G17TA.0015G
Firmware Version: X5.V1.20.8_313207
Network Provider: Free.fr

Anyone got similar issues and found a solution?

Answers

  • JackE
    JackE ACE Posts: 45,168 Trailblazer
    edited January 5

    > >Going randomly from 5 to 2 bars)> >

    Have you checked the router's local address to see if it's using the 5GHz auto channel selector or manually set to a specific 5GHz channel recommended by your IP?

    Jack E/NJ

  • ASEjet75
    ASEjet75 Member Posts: 2 New User
    edited 1:41PM

    I think the problem is not the local WiFi (5GHz channel) it's about the cellular 5G. Or am I not understanding your question correctly?
    But it is set to Automatic as there are no specific requirements regarding the Channel by the Internet provider.

  • JackE
    JackE ACE Posts: 45,168 Trailblazer

    > >Thinking it was due to poor reception (Going randomly from 5 to 2 bars),> >

    > >I think the problem is not the local WiFi (5GHz channel) > >

    From what device are you seeing random fluctuations from 5 to 2 bars?

    Jack E/NJ