FF.G17TA.001 - Acer Predator Connect X5 5G - Does not remain online

ASEjet75
ASEjet75 Member Posts: 5

Tinkerer

edited January 4 in Gaming Accessories

For the router to work correctly I need to plug it in, wait for at least 10 minutes, and only then turn it on.
Then it randomly goes offline.
It says it is receiving a 5G signal (Blue Led & on dashboard), but it does not remain connected. It just disconnects randomly, making internet use nearly impossible.

It is then still shows a blue LED, but the first dashboard icon changes to a greyed out.

Then sometimes it just shows 2 red LED's on the 4G and 5G.

I've had the unit for a year but it has never worked correctly. I have tried with 3 different SIM cards (Free.fr, Telenet Belgium, Vodafone NL), and it is always the same issue.

Thinking it was due to poor reception (Going randomly from 5 to 2 bars), I tried to improve signal reception by using an external antenna. (https://www.lancom-systems.com/products/software-accessories/accessories/airlancer-i-360d-5g). But that did not help.

Part Number: FF.G17TA.0015G
Firmware Version: X5.V1.20.8_313207
Network Provider: Free.fr

Anyone got similar issues and found a solution?

Answers

  • JackE
    JackE ACE Posts: 45,218 Trailblazer
    edited January 5

    > >Going randomly from 5 to 2 bars)> >

    Have you checked the router's local address to see if it's using the 5GHz auto channel selector or manually set to a specific 5GHz channel recommended by your IP?

    Jack E/NJ

  • ASEjet75
    ASEjet75 Member Posts: 5

    Tinkerer

    edited January 6

    I think the problem is not the local WiFi (5GHz channel) it's about the cellular 5G. Or am I not understanding your question correctly?
    But it is set to Automatic as there are no specific requirements regarding the Channel by the Internet provider.

  • JackE
    JackE ACE Posts: 45,218 Trailblazer

    > >Thinking it was due to poor reception (Going randomly from 5 to 2 bars),> >

    > >I think the problem is not the local WiFi (5GHz channel) > >

    From what device are you seeing random fluctuations from 5 to 2 bars?

    Jack E/NJ

  • ASEjet75
    ASEjet75 Member Posts: 5

    Tinkerer

    edited January 9

    Hi Jack,

    It is the Mobile 5G reception from the "Acer Predator Connect X5 5G" that continuously fluctuates.

  • JackE
    JackE ACE Posts: 45,218 Trailblazer
    edited January 9

    >I think the problem is not the local WiFi (5GHz channel) it's about the cellular 5G. Or am I not understanding your question correctly?> >It is the Mobile 5G reception from the "Acer Predator Connect X5 5G" that continuously fluctuates.> >

    So it's the primary WAN signal strength that fluctuates, not the local 192.xxx…? I also assume that you followed this primary WAN setup procedure?

    Jack E/NJ

  • ASEjet75
    ASEjet75 Member Posts: 5

    Tinkerer

    Indeed it is the Cellular signal from the Predator that fluctuates, not the Wifi signal. As mentioned in the messages above. The one you circled on the picture.

  • JackE
    JackE ACE Posts: 45,218 Trailblazer

    What other combinations or options have you tried in the setup that might give a more stable primary connection with the cellular tower?

    Jack E/NJ

  • ASEjet75
    ASEjet75 Member Posts: 5

    Tinkerer

    edited January 9

    As mentioned in the message I have tried multiple locations, multiple towers, different countries and different SIM cards from different providers. I even bought an external antenna to see if that would improve.

    Tried Load Balance and Fail Over, Although there is no other WAN connection available.
    Both as primary and secondary.

    What other settings would you recommend?