Acer Chromebook Plus 515 show charging Indicator but battery drains

Stanislav1988
Stanislav1988 Member Posts: 2 New User
edited December 27 in Chromebooks

Hi, I have strange issue from first day when I bought new Acer Chromebook from the shop ( Media Expert in Poland). Even if device is connected to power, suddenly stop charging ( I play often in world of tanks) and drain battery, but indicator show that device is connected to power and charging!

Can someone help me with this issue

I got this charger to new Chromebook ( it was included in box). It`s a original charger?

Answers

  • billsey
    billsey ACE Posts: 34,697 Trailblazer

    We can't really tell from that image. Are there additional markings on the other side? Which Chromebook Plus 515 model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like CB515-xxx-xxxx. Is the charger a USB-C or barrel type?

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  • Stanislav1988
    Stanislav1988 Member Posts: 2 New User
  • billsey
    billsey ACE Posts: 34,697 Trailblazer

    Very odd, normally a power supply that like has a voltage and current statement on it. I don't think I've ever seen one that didn't… The one I have connected to my laptop right now states:

    INPUT: 100-240V 50-60Hz 2.0A

    OUTPUT: 5V 3.0A 15W - 9V 3.0A 27W - 12V 3.0A 36W - 15V 3.0A 45W - 20V 5.0A 100W

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