PH315-53-GPU crashes while playing games when plugged in but works fine on battery.

SwapneelMohite

My System:

OS Name: Microsoft Windows 11 Home Single Language

Version: 10.0.22631 Build 22631

System Model: Predator PH315-53

System Type: x64-based PC

Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date: Insyde Corp. V2.04, 20-Aug-21

Installed Physical Memory (RAM): 16.0 GB

GPU: NVIDIA GeForce RTX 2060

Reinstalled all drivers. Replaced laptop charger. Added liquid metal to the CPU and GPU.

Cleaned up the laptop and the heat sink. Tried everything that was suggested in every language on the internet.

SOS!!!!

[Edited the topic title to include model number]

Joe_Kingsley

Hi @SwapneelMohite

Please go through the below post and check:

https://community.acer.com/en/discussion/696232/predator-helios-300-ph315-53-gpu-randomly-disappeared-mid-game-now-cannot-be-detected

Axxo

Hi SwapneelMohite,

Let's try the methods below and check if any of the resolves fixes the issue.

Method 1: Perform SFC Scan and Repair Windows Image
-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

Open command prompt with administrator access
Type each command below and wait until scan is completed.
sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully. Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

Close the command prompt.

Method 2: Perform Clean Boot

This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.
Open the run box by pressing the Windows Key + R and type msconfig
System Configuration Utility box will open and by default you are on general tab.
On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.

Click on services tab
Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
Once Hide all Microsoft Services have checked mark on it, click on Disable All
Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
Disable all application that you're not using. You can simply just click on them and select disable.
Click OK , Apply and close the configuration utility.

Method 3: Update Driver

Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
Locate and expand Mice and other pointing devices
Right-click HID-compliant mouse and select Update driver
Select Search automatically for drivers
Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.
Method 4: Roll-back driver

Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
Locate and expand Mice and other pointing devices
Right-click HID-compliant mouse and select Update driver
Select Browse my computer for drivers
Select Let me pick from a list of available drivers on my computer
Select any older driver from the list and click next
Wait for the process to complete, once completed, restart your computer and check if it resolves your issue. Hope this helps.
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