I can't perform Batteryreport on cmd running as administrator

ellyr
ellyr Member Posts: 6 New User
edited 9:51AM in Acer Software

Hi everyone, I'm still trying to find a solution on how to fix the first problem which is " Laptop won't charge even it's says Plugged in " now i encountered another problem where i can't make a powercfg /batteryreport on the cmd running as administrator, is says:

Unable to perform operation. An unexpected error (0x10d2) has occurred: The library, drive, or media pool is empty.

i did try to find some solution on this site and tried it but it didn't worked,
here's the discussion i found with the same issue:

https://community.acer.com/en/discussion/comment/1132115#Comment_1132115?utm_source=community-search&utm_medium=organic-search&utm_term=Unable+to+perform+operation.+An+unexpected+error+%280x10d2%29+has+occurred%3A+The+library%2C+drive%2C+or+media+pool+is+empty.

My laptop is 8-9 months should i replace its battery now? last week i just successfully test it and it shows my battery in good health after i fully reset my laptop i can't perform it now :(

Answers