Black Screen Issue While Running Games on Acer Laptop - Warranty Request

Husssin9
Husssin9 Member Posts: 9 New User


Problem Description:

I recently purchased an Acer Nitro V15 (i5 Gen13, RTX 4050) laptop. When I try to start any game while the laptop is plugged in and charging, the screen goes black. However, when I restart the laptop, it works normally until I try to launch a game again, which causes the same black screen issue.

I tested this with Rocket League, and here are the results:

When the frame rate is set to 90 FPS, the game runs for about an hour before the black screen appears.

When set to 144 FPS, the game lasts about 30 minutes before the screen goes black.

At 240 FPS, the game runs for around 5 minutes before the issue occurs.

If I unlock the frame rate, the laptop shuts off immediately.


One time, I unlocked the frame rate, and the game ran at 550 FPS in "Gaming Mode" through the Acer Nitro app without shutting down. However, after restarting the laptop, the issue returned, which gives me hope that it might work under certain conditions