CB314-3H won't charge. Symbol appears in battery icon shows charging but it never charges.

PhilSheldon

I purchased a Chromebook 314 just before Christmas last year and it won't charge. I connect it to the mains and the little symbol appears in the battery icon to show it is charging, but it never charges. The battery isn't completely flat (showing 21% currently) but it never goes up. It has been connected on 3 occasions over the last 48 hours for over 24 hours in total and the battery just gradually drains but does not charge. I have reset the Chromebook and also power washed it, but it is still the same. I have run the battery diagnosis tool which says battery health is 100% and has only performed 6 recharge cycles (I haven't used it much!) If I run a charge test, it says it is fine, but charge status just says "Calculating"

Any ideas?

Thanks in advance for your help.

[Edited the thread to add issue detail]

[Edited the thread to add model name to the title]

billsey

Are you using the stock charger? That sounds like it's maybe running on a phone charger instead… More detail will mean we have to know just which 314 model you have, there have been a number of them over the years. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.