My Acer Predator Helios Neo 16 PHN16-71 Laptop Lagging on battery power!

Arnob123
Arnob123 Member Posts: 4 New User
edited September 10 in Predator Laptops

Since last day,

I'm facing the same problem! My laptop performing normal & fast when it is connected to AC Adaptor.

But when i unplug the charger my laptop performing very very slowly. Even normal app opening , browsing , video watching are very laggy . Laptop can't boot fast ( taking 2 minutes or more ) . The CPU is locked on 0.36 GHz clock-speed. The Ui also very laggy. I can't do everything. Please help me.

Last 3 days ago , i update my windows to 23H2 version from windows update.

Please anyone here to help me? 😭

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,009 Trailblazer

    Hi, that is normal behavior as the system will throttle the power to the GPU and CPU when on battery only, you therefore should leave the power adapter or USB-C charger connected and the battery fuly charged to 100%.

  • GAMING6698
    GAMING6698 ACE Posts: 7,963 Pathfinder
    edited September 10

    Possible Causes and Solutions

    1. Power Management Settings:
      • When running on battery, laptops often switch to a power-saving mode that limits CPU performance. Check your power settings:
        • Go to Settings > System > Power & battery.
        • Adjust the power mode to Best performance when on battery, if available.
    2. Windows 11 23H2 Update Issues:
      • Some users have reported performance drops after installing the 23H2 update, including CPU throttling and laggy applications. You might consider rolling back the update or wait for next update.

    More importantly, why are you using the laptop on battery power? It is not recommended for gaming laptops, as using the laptop on battery can significantly shorten its lifespan. Battery calibration should be performed once every 4 to 6 months to keep the battery healthy and performing at its best. When the laptop reaches 100% charge, it automatically switches to AC power and does not overcharge. The battery is meant for emergencies, such as when you’re traveling or using the laptop in a garden. I have never unplugged my Nitro 5 at home in the four years I’ve had it, and I calibrate the battery once every 6 months (Only to do 1 time because doing more can also damage battery), although I sometimes forget to do calibrate. my laptop battery remains healthy.

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Arnob123
    Arnob123 Member Posts: 4 New User

    But it's not happen before. Now my laptop can't push CPU power on battery. on battery, My laptop turns unstable and unusable.

  • Axxo
    Axxo Member, Ally Posts: 925

    Hi Arnob123,

    Check Power Settings: Ensure the power plan is set to High Performance and processor state is set to 100%.
    Check Battery Health: Use tools like BatteryInfoView to assess battery health and contact support if needed.
    Monitor Background Processes: Use Task Manager to identify and manage high-resource applications and startup programs.
    Update or Reinstall Graphics Drivers: Update drivers from Device Manager or the manufacturer’s website; reinstall if necessary.
    Check for Overheating: Use temperature monitoring tools and ensure cooling vents are clear.
    Test in Safe Mode: Boot into Safe Mode to determine if third-party software is causing the issue.
    Check Event Viewer: Look for errors or warnings in Event Viewer that coincide with the lag.
    Run System Diagnostics: Use Acer’s built-in diagnostics tool to check for hardware issues.
    Consider a Factory Reset: Backup data and reset your PC if all else fails.

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  • dsr
    dsr Member Posts: 1 New User

    ( SOLUTION )
    I have the same problem. I found out it is because the laptop has 2 GPU (Graphics Processing Unit)
    The laptop switches between the gpu's, but like many experiences it does not do a good job.
    You have to disable on of them. i have done it through the predator sense app. Laptop work perfectly now.

    1. U fix it by going on predator sense
    2. personal options
    3. At the top it says GPU at drift. Toggle to ( ONLY NVIDIA GPU )

  • Ziad_ElSharqawy
    Ziad_ElSharqawy Member Posts: 6 New User

    Try this solution please
    -
    https://community.acer.com/en/discussion/717388/how-to-fix-battery-drain-in-acer-predator-helios-neo-16-make-it-last-5hrs#latest