Nitro AN517-55 BIOS does not detect SSD NVMe M.2 (Nitro-5) in BOOT option

havranimuz
havranimuz Member Posts: 10

Tinkerer

edited August 2024 in Nitro Gaming

Hi guys,

my computer fell from a height of about 1m onto the wooden floor. Apart from 2 keys falling out of the keyboard, there was no other visible damage to the computer. However, there was a problem after switching it on. Windows 11 did not boot from disk and an error occurred: blue screen - booting problem.

  1. restart PC
  2. turn on BIOS (F2)
  3. In the option - BOOT - it doesnt show the SSD NVMe drive. Only Windows Boot Manager and EFI File Boot 0: win11

At first I thought the crash had damaged the drive. I verified this by removing the drive and testing its functionality. So the disk is fine. (so I made a straight backup as well) Next, what I did was to put a brand new disk in the computer. In the options:BIOS/BOOT/ - it didn't even show this new disk. However, in the INFORMATION options, it displayed both disks when inserted into the PC. (HDD Model Name, HDD Serial Number). So I know the drive is fine. The possibility of a corrupted disk is ruled out.


So I tried to reinstall windows11 from the boot USB which I have ready in case needed. Again, the problem occurred that when I selected install, it did not show me the SSD disk on which the installation can be done. So I went back to the BIOS, selected the MAIN option, pressed CTRL+S and turned off the VMD Controller option. I went back to the Windows installation environment again, and now the disk was visible, and so were the partitions to which the windows installation can be performed. The installation was successful. But the disk is still in BIOS in the BOOT options - invisible! I did the installation 2x - so the windows (old) folder was also created and now, when solving the problem, it offers me the option to run windows from both partition 3 and partition 4 (which is not a problem).

The problem is still that in the BIOS/BOOT, the disk is still not detected and therefore Windows cannot be booted from the disk. 😕

Also found some version of the RST VMD driver, some older version but compatible, because I tried to install the driver before turning off the VMD driver. The installation was successful, but the disk was still not displayed in the selection options where to install windows. (after that I disabled VMD Controller).
I also installed WIN11 on a new disk, but it didn't help. The installation went through, there is windows on the disk, but the BIOS does not detect in the boot options, no internal SSD disk.

Can you help me?

PC: Nitro AN517-55

CPU: 12th Gen Intel Core i5

BIOS: InsideH20 Setup Utility v2.09

DISC: Samsung SSD NVMe M.2

[Edited the thread to add model name to the title]

Answers

  • havranimuz
    havranimuz Member Posts: 10

    Tinkerer

    For addition:

    Correction quote: ,,Also found some version of the RST VMD driver, some older version but compatible, because I tried to install the driver before turning off the VMD driver controller."

    I tried installing WIN11 one more time through the enabled VMD controller, by installing the current version of the drivers for my type of PC: IRST (Intel® Rapid Storage Technology) Driver v19.5.0.1037. Now that I installed the driver before installing WIN11 itself, it already showed me the disk. So I was able to install without having to shut down the VMD Controller. But it still didn't help.

    I found that the information: SATA MODE is not displayed in the BIOS menu in the INFORMATION box. Even after pressing CTRL+S.
    https://community.acer.com/en/kb/articles/13993-how-to-change-sata-mode-to-ahci
    And I think that is the main reason. That the BIOS does not know which SATA mode to use between the motherboard and the SSD disk.
    Is there a SATA modulator on the MB that could have been physically damaged?

    Please be helpful. Thanks a lot. 🙏

  • havranimuz
    havranimuz Member Posts: 10

    Tinkerer

    I managed to solve the problem partially. Note: The essential thing is to have disabled: the VMD controller in the BIOS.

    Then I did the steps from the video: How to Fix Inaccessible Boot Device Error in Windows 11

    Although not all the steps from the video could be applied, thanks to 80% of it I was able to get to the Windows restore point. (System Recovery)

    Now, I am able to get into Windows in a normal user environment on my account. But in the BIOS, the VMD controller has to remain disabled. If I turn it on, it no longer boots and throws a blue screen with the error: INACCESSIBLE_BOOT_DEVICE. If I turn the VMD controller off, Windows boots normally. However, what is left in the BIOS in the BOOT options is: Windows Boot Manager as priority. That's why I wrote that the problem was only partially solved.

    If I want to install RST (The Intel® Rapid Storage Technology), WIN11 identifies this sofware as unsupported. I think it's because I don't have the VMD controller enabled. But this is another topic.

    Now my SSD communicates not via VMD, but via the Standard NVM Express Controller (by default). When I updated the driver to the latest VMD version, set the VMD Controller to enabled in the BIOS, the boot problem again.