Why does my swift 3 keep freezing?

JenniferO
JenniferO Member Posts: 1 Newbie
edited May 24 in Swift and Spin Series

Why does my swift 3 keep freezing?

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,215 Trailblazer

    Give us more details as just saying "Why does my swift 3 keep freezing?" means nothing, what is the model number of your Swift 3 laptop? How and when does it freeze etc etc.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 860

    If you have a battery reset pinhole, switch off the laptop, disconnect from mains and follow the instructions in the video, leave the laptop to rest for 15 Mins, reconnect the AC adapter and fully charge the battery before start using.

    https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset

    Also If possible, try disabling APM (Advanced Power Management), because the computer can freeze up when the SSD or HDD is turned off by aggressive power management.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Yes, you haven't given us enough information to provide you with any in depth help. We need to know which Swift 3 model you have, there have been literally hundreds of different ones over the years. Your full model number is usually on the same sticker as your serial number, it should look something like SF3xx-xxx-xxxx. What OS are you running? What apps are installed? Do you get any Event Viewer entries that match up with the freeze? When it freezes does the mouse still move? Do you ever get blue screen errors? If so, try to take a picture so we can see the fine print…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.