Why am I unable to connect my bluetooth headset to my desktop but it will connect to my laptop.

Pegatome
Pegatome Member Posts: 18 Troubleshooter
edited April 30 in All-In-One PCs

Why am I unable to connect my bluetooth headset to my desktop but it will pair with my laptop. Windows 11 with both. Other headsets will pair ok.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,119 Trailblazer

    Different BT versions, different HW like the Wi-Fi card, many other reasons, it is like comparing "apples and pears".😉

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    What computer do you have? What does Device Manager say about the Wireless card and the Bluetooth?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 925

    Make sure your device is turned on, is charged fully or has fresh batteries, and is in range of the PC you want to connect to. Then, try the following: Turn off your Bluetooth device, wait a few seconds, then turn it back on. Make sure your Bluetooth device is in range.

  • Pegatome
    Pegatome Member Posts: 18 Troubleshooter

    Yes, Device Manager displays Bluetooth ok and some connections. What it confirms though is a probable need for a bt dongle upgrade to 5.1 - 5.3. Perhaps 5.0 not up to date. Thanks.

  • Pegatome
    Pegatome Member Posts: 18 Troubleshooter

    To upgrade from 5.0 to 5.1 or 5.3 bt dongle see if that does it. thanks.

  • Pegatome
    Pegatome Member Posts: 18 Troubleshooter

    Sadly tried all the obvious stuff, except maybe upgrading my bt dongle. To give that a try. Looks as though my Acer Veriton needs dongles to connect up to bt.! Acer Aspire 5 has and it no trouble.

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    You still haven't told us what computer you have. You say in the last post that it's a Veriton, but there have been hundreds of different Veriton models over the last several years. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Pegatome
    Pegatome Member Posts: 18 Troubleshooter

    Thanks Billsey and others for advice. It is sadly the simple and the obvious that sorts out some issues.

    Techo friend says, "You have an Acer Veriton Desktop, what BT dongle have you got?" I tell him 5.0. So he replies get a 5.1/5.3 and it will work. And it has!

    Thanks again to all. I have learnt something.